Avaya IVR - Business Communications Manager Betriebsanweisung Seite 3
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Contents
Chapter 1: Preface.....................................................................................................................7
Scope................................................................................................................................................................7
Intended Audience............................................................................................................................................7
Customer Service..............................................................................................................................................7
Navigation.........................................................................................................................................................8
Getting technical documentation.......................................................................................................................8
Getting product training.....................................................................................................................................8
Getting help from a distributor or reseller..........................................................................................................8
Getting technical support from the Avaya Web site..........................................................................................8
How to Use This Manual...................................................................................................................................9
Organization of This Manual.............................................................................................................................9
Conventions Used in This Manual..................................................................................................................10
Solaris and Windows Conventions..................................................................................................................11
Two-Button (Windows) vs. Three-Button (Solaris) Mouse..............................................................................12
Trademark Conventions..................................................................................................................................12
Chapter 2: New in this release...............................................................................................13
Features..........................................................................................................................................................13
Revision history...............................................................................................................................................13
Other changes.................................................................................................................................................13
Chapter 3: Avaya BCM - IVR 2.1 Upgrade Overview............................................................15
The Avaya BCM-IVR 2.1 Upgrade..................................................................................................................15
New or Updated Features of Avaya BCM-IVR 2.1..........................................................................................16
Avaya BCM-IVR 1.X Configuration.................................................................................................................16
Avaya BCM-IVR 2.1 Configuration..................................................................................................................17
Prerequisites for the Avaya BCM-IVR 2.1 Upgrade........................................................................................19
Application Developer.....................................................................................................................................19
System Administrator......................................................................................................................................19
Transition Issues.............................................................................................................................................20
Transition Issues for the Application Developer..............................................................................................20
Database Access Modes................................................................................................................................20
New PeriProducer 3.00 Blocks.......................................................................................................................21
Blocking/Non-blocking Execution....................................................................................................................21
Call Progress Detection..................................................................................................................................21
PeriProducer 3.00 Block Changes..................................................................................................................22
Connection IDs (Caller I/O blocks)..................................................................................................................22
Accessory Toolkit Blocks.................................................................................................................................22
Answer Block..................................................................................................................................................22
Disconnect Block.............................................................................................................................................23
System Block..................................................................................................................................................23
Send Host Block..............................................................................................................................................23
Receive Host Block.........................................................................................................................................24
Send Fax Block...............................................................................................................................................24
Receive Fax Block..........................................................................................................................................25
Originate Block................................................................................................................................................25
Record Block...................................................................................................................................................25
Resource Block...............................................................................................................................................25
Avaya Business Communications Manager—IVR Upgrade Guide September 2010 3
- Avaya Business Communications 1
- Manager—IVR Upgrade Guide 1
- Contents 3
- Chapter 1: Preface 7
- Navigation 8
- Getting product training 8
- How to Use This Manual 9
- Organization of This Manual 9
- Trademark Conventions 12
- Features 13
- Revision history 13
- Other changes 13
- New in this release 14
- Overview 15
- System Administrator 19
- Application Developer 19
- Transition Issues 20
- Database Access Modes 20
- New PeriProducer 3.00 Blocks 21
- Call Progress Detection 21
- Accessory Toolkit Blocks 22
- Answer Block 22
- Disconnect Block 23
- System Block 23
- Send Host Block 23
- Receive Host Block 24
- Send Fax Block 24
- Receive Fax Block 25
- Originate Block 25
- Record Block 25
- Resource Block 25
- Fax Composition 26
- Hardware Properties Window 26
- Unsupported Resources 26
- Obsolete Functions 27
- Other PeriProducer Changes 27
- Enhanced Condition Data 27
- Environment Options 27
- Conditions 30
- Miscellaneous 39
- Documentation Issues 40
- Workstation 41
- C:\WINNT\system32>vsh 49
- Introduction 51
- License Service Installation 53
- PkgCutDate_20030523 59
- PeriProducer source files 65
- 4.0 Platform 73
- 3. Click Maintenance 76
- Application Resources 79
- PeriProducer 3.00 82
- Load into PeriProducer 3.00 82
- Porting Events 83
- Conversion Logs 83
- Known Conversion Issues 84
- Set Resource Label in 2.30 84
- Unsupported 2.30 Resources 84
- Resource Block Conversions 85
- Installing Fedora 88
- VMST 3 on the Avaya BCM Node 92
- Special Characters 95
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