Avaya IVR - Business Communications Manager Betriebsanweisung PDF herunterladen (Seite 9)

How to Use This Manual

This manual uses many standard terms relating to computer systems, software application

functions, and the Internet. However, it contains some terminology that can be explained only in

the context of the Avaya Media Processing Server (Avaya MPS). Refer to the Glossary of

Avaya Media Processing Server Series Terminology for definitions of Avaya MPS Series

specific terms.

Read this manual from start to finish at least once. When you are familiar with the document,

you can use the Table of Contents to locate topics of interest for reference and review.

If you are reading this document online, use the cross-reference links (shown in blue) to quickly

locate related topics. Position your cursor over the cross-reference link and click once. Click

any point in a Table of Contents entry to move to that topic. Click the page number of any Index

entry to access that topic page.

Familiarize yourself with various specialized textual references within the manual, see

Conventions Used in This Manual on page 10.

Note:

Periphonics is now part of . The name Periphonics, and variations thereof, appear in this

manual only in reference to a product (for example, the PERImps package, the perirev

command, and so on).

Organization of This Manual

This manual is organized according to the needs and requirements of two distinct Avaya BCM-

IVR users: System Administrators and Application Developers.

Chapter 1 — Introduction to the Avaya BCM - IVR Upgrade

Overviews the upgraded Avaya Business Communication Manager (Avaya BCM) with

Interactive Voice Response capabilities. Explains how to access documentation on Helmsman.

Chapter 2 — Administrator Upgrade on Windows Workstation

Discusses prerequisites and steps necessary to upgrade the Avaya BCM-IVR PeriView

Consolidator workstation.

Chapter 3 — Administrator Upgrade on Avaya BCM 4.0 Platform

Discusses how to manage Avaya BCMs using Business Element Manager. Explains how to

add Avaya BCMs to the Business Element Manager administration list.

How to Use This Manual

Avaya Business Communications Manager—IVR Upgrade Guide September 2010 9

1 2 3 4 5 6 7 8 9 10 11 12 13 14 ... 99 100

Keine Kommentare

Avaya IVR - Business Communications Manager Betriebsanweisung Seite 9