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About VoIP Monitoring Manager
Avaya VoIP Monitoring Manager is a Voice over IP (VoIP) Quality of Service (QoS) monitoring
tool. It enables you to monitor and review the quality of a call on an Avaya VoIP network. Avaya
VoIP Monitoring Manager allows you to view the QoS data (such as Jitter, Round Trip Time
(RTT) and Packet Loss) experienced at the endpoints and during a session. The QoS data
displays in real-time or for previously active endpoints. With this information, you can begin to
troubleshoot and isolate problems.
If you are new to using the VoIP Monitoring Manager, the following information explains what you
can do with this tool.
Search for Endpoints
You can search endpoints active from a specified time in the past or within a date range. The
Advanced Search options enable you to narrow your search to match phone numbers, SIP user
names, network addresses, or QoS level.
View Reports
Once you have completed your search, you can select one or more endpoints in a session and
view the associated reports. The reports display the QoS data for the selected endpoints. This is
particularly useful for monitoring media gateways or locating problems at a particular endpoint.
Since you can view reports for endpoints involved in a session, this information will assist you
with determining problems that occur between two endpoints or in an isolated area of the
network.
Export Reports
You can export the report data to a comma separated value (csv) file. You can open this file in
most database and spreadsheet programs such as Microsoft Excel. Exporting the data to a
spreadsheet enables you to manipulate the data so you can create your own reports..
Generate Automatic Alarms
You can generate Simple Network Management Protocol (SNMP) traps/alarms, which allow the
VoIP Monitoring Manager to alert you when the Jitter, Round Trip Time or packet loss reaches
certain levels. This assists you to routinely monitor the network and troubleshoot problems.
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