Avaya Call Center Reporting Bedienungsanleitung PDF herunterladen (Seite 61)

Management Reports 61

same as those you can access from the Current Reports menu options or tool bar icons. If you

wish to view reports for today, you will find it more convenient to use the Current Reports

options.

Information from the Daily reports is rolled forwards into the Weekly and Monthly reports on

the passing of midnight. If you look at a Weekly or Monthly report for a Week or Month that

has not expired yet, it will be current up to midnight of the previous day.

To access a Historical Report:

1. Click M

anagement-Info from the Main window.

2. Click Historical Reports…. The Historical Report calendar window will open with

the current month displayed.

The Calendar window

3. Select the month required from the drop down menu.

4. Select the year required from the drop down menu.

5. Select the time period from the following list of options:

• To view reports for an individual hour, click the day required and then click

the Hourly button. You will be presented with a list of hours for which there

is data. Click your selection, and then click OK.

1 2 ... 56 57 58 59 60 61 62 63 64 65 66 ... 98 99

Keine Kommentare

Avaya Call Center Reporting Bedienungsanleitung Seite 61