Avaya Call Center Reporting Bedienungsanleitung PDF herunterladen (Seite 9)

System Overview 9

IBM™ Compatible PC

Microprocessor speed - 120MHz (dedicated PC), 166MHz (shared PC)

RAM - 16Mb (dedicated PC), 32Mb (shared PC)

Hard disk drive space for application - 10Mb

Hard disk drive space for data (per year) - 15Mb

Windows 95

rev B (or later version) operating system

Network Interface Card

TCP/IP protocol

SVGA display

Mouse (or other Windows

compatible Pointing Device)

Operating System Compatibility

Nortel Networks Call Center Reporting has been verified for correct operation on the following

Operating Systems:

Operating System Version

Windows 95 4.00.950 B

Windows 98 4.10.2222 A

Windows Millennium Edition 4.9.3000

Windows NT 4.00.1381

Windows 2000 5.00.2195

Windows XP Professional Version 2002

1 2 3 4 5 6 7 8 9 10 11 12 13 14 ... 98 99

Set Up and Operation Guide 1
Table of contents 2
How to use this guide 5
Other documents 6
System Overview 7
PC requirements 8
System Overview 9 9
Introduction 11
Installation prerequisites 11
Configure window tabs 34
Wallboards 39
Wallboards 40 40
Wallboard Assignment 40
IP Address / Network Name 40
Wallboard Parameters 42
Wallboards 43 43
Creating a Wallboard Message 43
Wallboards 44 44
Editing a Wallboard Message 44
Deleting a Wallboard Message 44
Sending Wallboard Messages 44
Wallboards 45 45
Creating a Wallboard Alarm 45
Editing a Wallboard Alarm 45
Wallboards 46 46
Deleting a Wallboard Alarm 46
Editing a Wallboard Schedule 46
3. Click Yes when prompted 47
Statistical Settings 49
Statistical settings 50 50
Agent Status Alarm 50
Call Waiting Alarm 50
Service Target 50
Real Time Information 51
Real Time screens 52
Real Time information 55 55
Real Time information 58 58
Management Reports 59
Accessing Current Reports 60
Accessing Historical Reports 60
Management Reports 61 61
Report Manager window 62
Viewing Reports 63
Report Types 64
Management Reports 65 65
Management Reports 66 66
Management Reports 74 74
Printing reports 75
Abandoned Caller ID Report 76
Configuration Report 78
Print Schedule 79
Management Reports 80 80
Management Reports 81 81
Management Reports 83 83
Upgrade Process 85
Report Table 87
Group Report Table 88
Agent Report Table 88
Line Report Table 89
Detail Agent Report Table 89
Summary Report Table 90
Total Report Table 90
Unused Tables 91
Glossary of Terms 93
Glossary of Terms 95 95
Glossary of Terms 96 96
Index 97 97
Index 98 98
Index 99 99

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