Avaya Call Center Reporting Bedienungsanleitung PDF herunterladen (Seite 85)

Upgrading Call Center Reporting

Introduction

These instructions outline the procedure required to successfully upgrade Nortel Networks Call

Center Reporting

• These instructions cover both the Nortel Networks Call Center Reporting Master Client

(commonly known as the ‘Master’) and Nortel Networks Call Center Reporting Multiple

Client (commonly known as the ‘Client’).

• These instructions apply to Nortel Networks Call Center Reporting whether used in

conjunction with the CallPilot 2.0 platform or the Business Communications Manager

platform.

When it is uninstalled Nortel Networks Call Center Reporting purposely leaves some files

behind. These files contain the statistical data which has been gathered by the system as it has

been used, and the configuration data files, which contain the settings and preferences that have

been supplied by the user and which are used to determine the behavior of the application.

These files are left on the hard disk to make it easy to uninstall and re-install the same version of

Nortel Networks Call Center Reporting. (You may wish to do this if some application files have

been deleted in error, or if a patch version is being installed). The statistical files can either be

removed, or they can remain. Note that only the Master PC will contain statistical files. Client

PCs do not collect statistical data.

Upgrade Process

In broad terms the upgrade process is:

1. Close down Nortel Networks Call Center Reporting and the RDBServer.

2. Uninstall the previous Nortel Networks Call Center Reporting version.

3. Install the new Nortel Networks Call Center Reporting version.

Make sure that the Nortel Networks Call Center Reporting application (and,

on the Master PC, the RDBServer) have been closed down before you start

the upgrade process.

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Avaya Call Center Reporting Bedienungsanleitung Seite 85