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Chapter 3 Administering Interactive Voice Response 63

Interactive Voice Response Installation and Configuration Guide

Backing up and restoring IVR

You can protect your IVR files by backing them up using the Backup and Restore utility (BRU).

IVR service stops during a backup and restore.

The IVR configuration maybe backed up separately. If the IVR data needs to be backed up, then

Voice Mail data will also be backed up (and vice-versa). When backing up the data, the

configuration will also be backed up automatically. The IVR data and configuration maybe

restored separately. If the IVR data needs to be restored, then the IVR configuration, Voice Mail

configuration and Voice Mail data will also be restored (and vice-versa).

For more information on back up and restore activities, refer to the Nortel BCM450 Administration

and Security (NN40160-601)

IVR logs

All BCM Logs, including logs for IVR can be captured via the Element Manager. Diagnostic and

Sensitive logs need to be collected when an IVR problem needs to be diagnosed. For details and

procedures on how to manage, retrieve, and view logs from the BCM, see Nortel BCM450

Administration and Security (NN40160-601).

For information about reports, refer to the PeriReporter User's Guide and the BCM -IVR

Integration Supplement.

IVR guides

You can download IVR documentation from the BCM web page.

To find IVR guides

1 Open the BCM web page at http://<bcmip>

where

bcmip is the IP address of your BCM.

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Avaya BCM450 Installationshandbuch Seite 63