Chapter 9 CallPilot reports 107
CallPilot Manager Set Up and Operation Guide
CCR Tree Usage Report
This report shows the Tree number, the Greeting Tables the CCR Tree is assigned to, the date the
Tree was last modified, and the Tree status. The report also shows the Path, type, description,
destination, a seven-day rolling count of the number of calls received by the Tree and the number
of times each path is visited. Print the Custom Call Routing Report on the same day each week to
obtain an accurate representation of CCR activity.
If a CCR Tree is changed, for example if it is saved or deleted, the current usage statistics are
cleared.
Generate this report before you modify a CCR Tree.
The CCR Tree Report shows for the previous seven days:
• the number of calls received by the CCR Tree
• the number of times each node was visited
• the Greeting Table from which the CCR Tree is referenced
• the last seven days for which record collection is complete. The day the report is generated is
not included because data collection is not complete for this day.
• the most recent complete day in the left column
• usage data as zeroes for dates prior to the last change date. Statistics for the day of the change
include only activity that occurs after the modification is made.
Note: Do not run regular scheduled reports when data is being backed up or when there
are a lot of users on the system. If you run the reports during these times, the reports will
be incorrect.
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