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CallPilot Manager Set Up and Operation Guide
Chapter 7
Custom Call Routing
About Custom Call Routing
With Custom Call Routing (CCR) you can replace Auto Attendant menus with a CCR Tree that
offers callers more choices. Callers who reach a CCR Tree hear the CCR Home node immediately
after the Company Greeting.
CCR Trees contain paths that callers navigate using their telephone dialpad. By selecting an option
from the prompts callers can:
• hear an Information message
• leave a message in a mailbox
• transfer to an extension, a paging system or an external number
• have their call parked and a page generated
• go to a sub-menu
Custom Call Routing overview
Incoming call
Auto Attendant answers
Company greeting plays
Auto Attendant Menu options play
See “Auto Attendant Menu” on page 72.
Custom Call Routing Home Node
options play
See “Example of a Home node” on page
83.
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