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Chapter 1 Introduction 23
IP Telephony Configuration Guide
In the figure above, note that Business Communications Manager A is connected to a LAN
through a LAN card, to a WAN through a WAN card, and to a PSTN through trunk media bay
modules. Through these networks, the system accesses other systems and network equipment
connected to the network.
M1-ITG
The Meridian 1 Internet Telephony Gateway (M1-ITG) allows Meridian 1 systems to
communicate with the Business Communications Manager 3.0 via H.323 trunks. In Figure 1 on
page 22, telephones on the M1, such as Meridian telephone A, can initiate and receive calls with
the other telephones on the system across IP networks.
To provide fallback at times when IP traffic cannot pass, you can also connect the Meridian to the
Business Communications Managers through ISDN PRI SL-1 lines, which provide the same
MCDN capability that you can achieve through the VoIP trunks with MCDN active.
Refer to the Business Communications Manager Programming Operations Guide for a description
of MCDN features and networking with PRI SL-1 lines. “Typical network applications using
MCDN” on page 115 describes how to provide the same network over VoIP lines.
A Business Communications Manager connected to an M1-ITG using the MCDN protocol can
provide access to a central voice mail and call attendant systems, which can streamline
multi-office telephony administration.
Telephones
The Business Communications Manager 3.0 system can communicate using digital telephones
(M7000/T7000, T7100, M7100, M7100N, T7208, M7208, M7208N, T7316, M7310, M7310N,
M7324, and M7324N), cordless telephones (Companion, DECT, T7406), IP telephones and
applications (i2002, i2004, Nortel Networks i2050 Software Phone), and IP/wireless telephones
(NetVision and NetVision Data telephones). With this much flexibility, the Business
Communications Manager can provide the type of service you require to be most productive in
your business.
VoIP trunks and analog/digital telephones
While analog and digital telephones cannot be connected to the Business Communications
Manager 3.0 system with an IP connection, they can make and receive calls to and from other
systems through VoIP trunks. Calls received through the VoIP trunks to system telephones are
received through the LAN or WAN card and are translated within the Business Communications
Manager to voice channels.
- Business Communications 1
- Manager 3.0 1
- IP Telephony Configuration 1
- Trademarks 2
- Table of Contents 3
- Chapter 4 5
- Chapter 5 5
- 12 Tables 12
- Before you begin 13
- Symbols used in this guide 13
- Text conventions 14
- Acronyms 14
- Preface 15 15
- Related publications 16
- How to get help 16
- APAC (Asia Pacific) 17
- Technical Support - CTAS 17
- 18 Preface 18
- Chapter 1 19
- Introduction 19
- IP telephones and VoIP trunks 20
- Figure 1 Network diagram 22
- Telephones 23
- Gatekeepers on the network 24
- IP network 24
- Key IP telephony concepts 25
- Jitter Buffer 26
- QoS routing 27
- Chapter 2 29
- Prerequisites checklist 29
- Network devices 30
- Network assessment 30
- Resource assessment 31
- Keycodes 33
- Defining published IP address 35
- NetVision wireless telephones 37
- IP telephones 37
- Chapter 3 39
- Installing IP telephones 39
- 2 Select the General tab 41
- Choosing a codec 42
- Choosing a Jitter Buffer 43
- Before installing 43
- Using a 3-port switch 43
- to move forward 46
- Other troubleshooting tips 48
- Configuring DHCP 49
- IP telephony DHCP notes 50
- Checking IP server status 52
- Figure 7 IP Terminal status 53
- Using the Hot Desking feature 57
- Notes about Hot Desking 58
- Customizing feature labels 59
- Moving IP telephones 63
- Figure 15 i2050 Switch type 65
- Configuring NetVision records 68
- <http:/ 69
- /symbol.com> 69
- Testing the handset functions 71
- Changing a handset Name 72
- Configuring VoIP trunks 73
- Configuring media parameters 74
- Field Value Description 75
- Outgoing call configuration 76
- Figure 18 Trunk/Line data 77
- Configuring a remote gateway 78
- Configuring PSTN fallback 80
- Enabling PSTN fallback 81
- Setting up the VoIP schedule 82
- Configuring routes 82
- Figure 23 Add route dialog 83
- Figure 24 VoIP schedule 85
- Activating the VoIP schedule 87
- Turning on QoS monitor 87
- PSTN fallback metrics 88
- Incoming call configuration 89
- Making calls 95
- Connecting an i200X telephone 96
- Quality of Service Monitor 100
- Port settings 101
- P0993474 03 102
- Figure 33 Port Ranges 102
- Using a gatekeeper 103
- Notes about NPI-TON aliases 107
- Gatekeeper call scenarios 113
- Chapter 6 115
- WarehouseHead Office 116
- Appendix A 121
- Efficient Networking 121
- Network engineering 122
- LAN engineering examples 126
- WAN engineering 126
- (8 kb/s) 127
- Setting Non-linear processing 128
- Enough link capacity 130
- Not enough link capacity 130
- Further network analysis 131
- Reduce link delay 132
- Reducing hop count 132
- Adjust the jitter buffer size 133
- Reduce packet errors 133
- Routing issues 134
- Appendix B 135
- Silence compression 135
- Time -> 137
- Bandwidth -> 137
- Channel/Link Max 137
- Comfort noise 140
- Appendix C 141
- Network performance utilities 141
- Appendix D 143
- Interoperability 143
- Speech path setup methods 144
- Media path redirection 144
- Gatekeeper 145
- No feedback busy station 146
- Interoperability 147 147
- Using VLAN on the network 148
- Interoperability 149 149
- Symbol NetVision telephones 150
- Interoperability 151 151
- 152 Interoperability 152
- Appendix E 153
- Quality of Service 153
- 154 Quality of Service 154
- Measuring Intranet QoS 155
- Recording routes 156
- Adjusting Ping measurements 157
- Measurement procedure 158
- Quality of Service 159 159
- Traffic mix 160
- TCP traffic behavior 160
- Network Quality of Service 161
- Network monitoring 162
- Quality of Service parameters 162
- Fallback to PSTN 163
- 164 Quality of Service 164
- Glossary 165
- 166 Glossary 166
- Glossary 167 167
- 168 Glossary 168
- Glossary 169 169
- 170 Glossary 170
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