Avaya CallPilot Unified Messaging Installationshandbuch

Part No. P0602920 01CallPilotUnified MessagingInstallation and Maintenance Guide

10 Chapter 1 Requirements for installing Unified MessagingP0602920 01EMEA (Europe, Middle East, Africa)Technical SupportTelephone:Telephone:00800

11CallPilot Unified Messaging Installation and Maintenance GuideChapter 2Configuring your system for Unified MessagingBefore you install Unified Messa

12 Chapter 2 Configuring your system for Unified MessagingP0602920 01Configuring IMAP/LDAP/SMTP servers for Unified MessagingCallPilot supports IM

Chapter 2 Configuring your system for Unified Messaging 13CallPilot Unified Messaging Installation and Maintenance GuideConfiguring environments w

14 Chapter 2 Configuring your system for Unified MessagingP0602920 01To configure access to the Business Communications Manager 3.0 system on a su

15CallPilot Unified Messaging Installation and Maintenance GuideChapter 3Installing and configuring Unified MessagingIt takes approximately 10 minutes

16 Chapter 3 Installing and configuring Unified MessagingP0602920 01Fax requirementsIf subscribers intend to send and receive faxes on their compu

Chapter 3 Installing and configuring Unified Messaging 17CallPilot Unified Messaging Installation and Maintenance GuideIf you are Installing Unifi

18 Chapter 3 Installing and configuring Unified MessagingP0602920 01Installing Unified MessagingYou install Unified Messaging from the Business Co

Chapter 3 Installing and configuring Unified Messaging 19CallPilot Unified Messaging Installation and Maintenance Guide4 In the left frame, click

2P0602920 01CallPilot Unified Messaging Installation and Maintenance GuideCopyright © 2002 Nortel NetworksAll rights reserved. 2002.The information in

20 Chapter 3 Installing and configuring Unified MessagingP0602920 017 Click the Next button.The Language screen appears.8 From the Language list b

Chapter 3 Installing and configuring Unified Messaging 21CallPilot Unified Messaging Installation and Maintenance GuideNortel Networks recommends

22 Chapter 3 Installing and configuring Unified MessagingP0602920 0112 In the Server Name or TCP/IP Address box type the FQDN or IP address of the

Chapter 3 Installing and configuring Unified Messaging 23CallPilot Unified Messaging Installation and Maintenance Guide17 In the LDAP server or TC

24 Chapter 3 Installing and configuring Unified MessagingP0602920 01c Click the Browse button and browse to where you downloaded Unified Messaging

Chapter 3 Installing and configuring Unified Messaging 25CallPilot Unified Messaging Installation and Maintenance Guide23 Click the Yes button to

26 Chapter 3 Installing and configuring Unified MessagingP0602920 01Setting the default email clientAfter you install Unified Messaging, you must

Chapter 3 Installing and configuring Unified Messaging 27CallPilot Unified Messaging Installation and Maintenance GuideConfiguring mail delivery f

28 Chapter 3 Installing and configuring Unified MessagingP0602920 01Configuring Outlook 2002Outlook 2002 handles mail accounts differently than pr

Chapter 3 Installing and configuring Unified Messaging 29CallPilot Unified Messaging Installation and Maintenance Guide• Do not select the Log on

3CallPilot Unified Messaging Installation and Maintenance GuideContentsChapter 1Requirements for installing Unified Messaging . . . . . . . . . . . .

30 Chapter 3 Installing and configuring Unified MessagingP0602920 01Configuring Novell GroupWiseThis section is an overview of how GroupWise is in

Chapter 3 Installing and configuring Unified Messaging 31CallPilot Unified Messaging Installation and Maintenance Guide4 In the SMTP/VPIM prefix b

32 Chapter 3 Installing and configuring Unified MessagingP0602920 0120 Click the Volume Control tab.21 Select the default speaker and microphone v

Chapter 3 Installing and configuring Unified Messaging 33CallPilot Unified Messaging Installation and Maintenance GuideConfiguring Lotus NotesUpda

34 Chapter 3 Installing and configuring Unified MessagingP0602920 014 On the File menu, click Database, and then click Replace Design.The Replace

Chapter 3 Installing and configuring Unified Messaging 35CallPilot Unified Messaging Installation and Maintenance Guide3 Click the Browse button t

36 Chapter 3 Installing and configuring Unified MessagingP0602920 01Setting up the CallPilot Address Book Automatic updateYou can configure the Au

Chapter 3 Installing and configuring Unified Messaging 37CallPilot Unified Messaging Installation and Maintenance GuideConfiguring Internet Mail c

38 Chapter 3 Installing and configuring Unified MessagingP0602920 016 In the E-mail address box type the subscriber’s CallPilot mail address in th

Chapter 3 Installing and configuring Unified Messaging 39CallPilot Unified Messaging Installation and Maintenance GuideConfiguring an LDAP directo

4 ContentsP0602920 01Updating the database automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Updating the datab

40 Chapter 3 Installing and configuring Unified MessagingP0602920 01Configuring special settings for Outlook Express or Outlook in Internet Mail m

Chapter 3 Installing and configuring Unified Messaging 41CallPilot Unified Messaging Installation and Maintenance GuideConfiguring Netscape Messen

42 Chapter 3 Installing and configuring Unified MessagingP0602920 019 In the User Name box type the part of the subscriber’s CallPilot mail addres

Chapter 3 Installing and configuring Unified Messaging 43CallPilot Unified Messaging Installation and Maintenance GuideConfiguring an LDAP directo

44 Chapter 3 Installing and configuring Unified MessagingP0602920 01Configuring Netscape Messenger to store messages locallyYou must configure sub

Chapter 3 Installing and configuring Unified Messaging 45CallPilot Unified Messaging Installation and Maintenance GuideTo configure Netscape Messe

46 Chapter 3 Installing and configuring Unified MessagingP0602920 01Configuring Netscape Messenger deletionsIf a subscriber uses Netscape Messenge

Chapter 3 Installing and configuring Unified Messaging 47CallPilot Unified Messaging Installation and Maintenance GuideConfiguring Eudora ProTo ch

48 Chapter 3 Installing and configuring Unified MessagingP0602920 019 Check that the Logon Name box contains the part of the subscriber’s CallPil

Chapter 3 Installing and configuring Unified Messaging 49CallPilot Unified Messaging Installation and Maintenance GuideConfiguring an LDAP directo

Contents 5CallPilot Unified Messaging Installation and Maintenance GuideTroubleshooting after logging on . . . . . . . . . . . . . . . . . . . . .

50 Chapter 3 Installing and configuring Unified MessagingP0602920 01

51CallPilot Unified Messaging Installation and Maintenance GuideChapter 4TroubleshootingThis chapter is about:• Troubleshooting during installation• T

52 Chapter 4 TroubleshootingP0602920 013 Select the Version tab.The version number for Unified Messaging is displayed.Microsoft Outlook default ma

Chapter 4 Troubleshooting 53CallPilot Unified Messaging Installation and Maintenance GuideNo authorization to perform this operationSubscribers mu

54 Chapter 4 TroubleshootingP0602920 01Troubleshooting log on problemsInvalid credentialsThe subscriber sees messages such as “Invalid credentials

Chapter 4 Troubleshooting 55CallPilot Unified Messaging Installation and Maintenance GuideNo desktop capabilitiesThe subscriber tries to log on an

56 Chapter 4 TroubleshootingP0602920 01Troubleshooting Outlook 2002 problemsThese are issues with how Unified Messaging works with Outlook 200. Th

Chapter 4 Troubleshooting 57CallPilot Unified Messaging Installation and Maintenance GuideTroubleshooting Lotus Notes log on problemsWhen Unified

58 Chapter 4 TroubleshootingP0602920 016 Make sure that:• the Inherit future design changes check box is selected• Hide formulas and LotusScript i

Chapter 4 Troubleshooting 59CallPilot Unified Messaging Installation and Maintenance GuideTroubleshooting after logging onThe CallPilot address bo

6 ContentsP0602920 01

60 Chapter 4 TroubleshootingP0602920 01To fix the Outbox:1 On the subscriber’s computer, on the Tools menu click Services.The Services dialog box

Chapter 4 Troubleshooting 61CallPilot Unified Messaging Installation and Maintenance Guide• Ask the subscriber to verify that no attachment is emp

62 Chapter 4 TroubleshootingP0602920 01The subscriber has problems with faxingThe subscriber requires Imaging for Window to view and compose faxes

Chapter 4 Troubleshooting 63CallPilot Unified Messaging Installation and Maintenance GuideDeleted messages remain in the subscriber’s mailboxWhen

64 Chapter 4 TroubleshootingP0602920 01The Message Waiting Indicator is active but there is no new messageThe subscriber’s telephone message waiti

Chapter 4 Troubleshooting 65CallPilot Unified Messaging Installation and Maintenance GuideInternet Mail client error messagesUnified Messaging Int

66 Chapter 4 TroubleshootingP0602920 0140 The network was congested or the telephone line was busy. Please try sending the message later.41 The nu

Chapter 4 Troubleshooting 67CallPilot Unified Messaging Installation and Maintenance Guide123 The 'Login' authentication method is disab

68 Chapter 4 TroubleshootingP0602920 01Replacing the mail database in Lotus NotesReplace the Lotus Notes mail database only if:• a subscriber want

Chapter 4 Troubleshooting 69CallPilot Unified Messaging Installation and Maintenance Guide4 Select the mail database icon.5Choose File > Databa

7CallPilot Unified Messaging Installation and Maintenance GuideChapter 1Requirements for installing Unified MessagingAbout CallPilot Unified Messaging

70 Chapter 4 TroubleshootingP0602920 01Accessing Unified Messaging online HelpUnified Messaging for Microsoft Outlook, Novell GroupWise, and Lotus

Chapter 4 Troubleshooting 71CallPilot Unified Messaging Installation and Maintenance GuideUsing Unified Messaging Support ToolsResetting the CallP

72 Chapter 4 TroubleshootingP0602920 01CPTraceYou can use CPTrace to collect information about problems with one of the desktop clients that CallP

Chapter 4 Troubleshooting 73CallPilot Unified Messaging Installation and Maintenance GuideCP Trace settingsThe CPTrace settings are stored in the

74 Chapter 4 TroubleshootingP0602920 01

CallPilot Unified Messaging Installation and Maintenance Guide75IndexAAccess, to Business Communications Manager 3.0 14Accessing Help 70BBusiness

76 IndexP0602920 01configuring clients 37configuring Outlook Express or Outlook (Internet Mail mode) 37configuring special settings for Outlook Ex

Index 77CallPilot Unified Messaging Installation and Maintenance Guideduring installation 51logon failures 54obtaining the version number 51Unif

8 Chapter 1 Requirements for installing Unified MessagingP0602920 01Software requirementsWindows operating systemsYou can use Unified Messaging wi

Chapter 1 Requirements for installing Unified Messaging 9CallPilot Unified Messaging Installation and Maintenance GuideFormat for voice messagesBu