Avaya Call Center Reports Explained Bedienungsanleitung PDF herunterladen (Seite 11)

Introduction 7

Issue 1 (2) Reports Explained

Figure 4 Export Report Window

File Format

Select the desired format from the File Format: drop down menu.

The available formats are:

Export Format Name Extension Required Viewer

Crystal Reports native

format

.rpt Crystal Reports

Microsoft Excel .xls Microsoft Excel or

Microsoft Excel Viewer

Microsoft Excel (data only) .xls Microsoft Excel or

Microsoft Excel Viewer

(same as ‘Microsoft Excel’ format above, but in a

‘naked’ format without the shading, highlighting

and other report formatting)

Microsoft Word .doc Microsoft Word or

Word Document Viewer

Rich Text Format .rtf Any RTF aware editor or file viewer

Adobe Acrobat .pdf Adobe Acrobat

Table of Available Report Export Formats

Exported File Name and Location

You must provide a file name for the exported report. You can optionally provide a file path. If

you do not specify a path way in the file name, the file is placed on your desktop.

Note: If you do not specify a file extension of the appropriate type, Windows will not know what

file format of the exported report, and will not know what application to use to view it. Pick the

appropriate extension from the table above.

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Avaya Call Center Reports Explained Bedienungsanleitung Seite 11