Avaya Call Center Reports Explained Bedienungsanleitung PDF herunterladen (Seite 9)

Introduction 5

Issue 1 (2) Reports Explained

In-Progress Calls

In-progress calls are not included in the reports. The reports will only display information on

calls that have been completed by the time the report has been requested.

Report Headers

Each report will show a header of information which will contain:

• The Company Name

• The Report Title

• The Period the report covers (start time and date and an end time and date)

• The time and date when the report was created

• The time and date when the report data was obtained from the Call Center

• The Skillsets included in the report

Figure 1 Example Report Header

Report Viewer Toolbar

When reports have been generated on screen, they are displayed within the report viewer

window.

The report viewer has a toolbar, shown below. The toolbar allows you to:

• Print the report

• Export the report

• Specify the magnification of the report on screen

• Navigate through the report if there are more than one page in the report

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Avaya Call Center Reports Explained Bedienungsanleitung Seite 9