Avaya Call Center Reports Explained Bedienungsanleitung PDF herunterladen (Seite 35)

Reports Explained 31

Issue 1 (2) Reports Explained

Activity Codes can be used to identify different types of call. For example, a Help Desk could

have activity codes for different products that they support. It is then easy to see which products

generate the most calls, or which product support calls have the highest average talk time.

Activity Codes can be used to represent Agent activity as a result of a call, for example, Activity

Codes could be established to represent Credit Account Application Letter Sent, or Catalog

Posted, etc.

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Avaya Call Center Reports Explained Bedienungsanleitung Seite 35