Avaya Call Center Reports Explained Bedienungsanleitung PDF herunterladen (Seite 29)

Reports Explained 25

Issue 1 (2) Reports Explained

Agent Audit Report

Figure 14 Agent Audit Report

This report provides a detailed breakdown of the various activities of an Agent, for the period of

the report.

Note that if the Agent is a multi-Skillset Agent, all of his activities will be included for all

Skillsets into which he was signed, for the duration of the report.

Also note that as this report is very detailed, it can grow VERY large VERY quickly. This report

is best suited to on-screen, detailed examinations of short periods of a single Agent’s activity.

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