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GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
13Guest Operations
5. Press the * button, followed by the # button.
■ You will hear confirmation tone (three short tones, followed by
silence).
6. Hang up the telephone.
Do Not Disturb
If your switch is equipped with the Speech Synthesizer circuit pack, guests can
enter their own Do Not Disturb requests. The following instructions should be
provided to your guests so they can access this feature.
During the Do Not Disturb period, all calls except for the following are blocked
from ringing your telephone:
■ Emergency calls, cleared through the front desk
■ Wakeup calls scheduled before your Do Not Disturb period ends.
The Do Not Disturb feature is accessed by using a feature access code or by using
a feature button on the guest telephone.
Enter a Do Not Disturb Request (Feature Dial
Access Code)
1. Pick up the handset of your telephone, and enter the Voice Do Not Disturb
feature access code _____.
■ Listen to the Do Not Disturb instructions. You will hear “You have
reached the Do Not Disturb service. Please enter the time you wish
Do Not Disturb to end, followed by the pound sign.”
2. Using the dial keypad, enter the time that you want the Do Not Disturb
time to end, followed by the
# button. If you make a mistake, hang up and
start over.
■ If you used a time between 13:00 and 00:59, you will hear a
message saying “Thank you. Do Not Disturb is activated. It will be
turned off at _____.” You can hang up.
■ If you used a time between 01:00 and 12:59, you will hear a
message saying “A.M., press 2; P.M., press 7.”
3. Press the
2 button for A.M. or the 7 button for P.M.
■ You will hear a message saying “Thank you. Do Not Disturb is
activated. It will be turned off at _____.” You can hang up.
- GuestWorks 1
- DEFINITY 1
- Contents 3
- Hospitality Operations 5
- 2About This Document 6
- 3About This Document 7
- Feature Feature Access Code 8
- Hospitality Services Overview 9
- 555-231-742 10
- November 2000 10
- Guest Operations 13
- 10Guest Operations 14
- 11Guest Operations 15
- 12Guest Operations 16
- 13Guest Operations 17
- 14Guest Operations 18
- 15Guest Operations 19
- 16Guest Operations 20
- 17Guest Operations 21
- 18Guest Operations 22
- 19Guest Operations 23
- 20Guest Operations 24
- Front Desk Operations 25
- 22Front Desk Operations 26
- CHECK IN - Ext: 27
- CHECK IN COMPLETE 27
- CHECK IN FAILED 27
- 24Front Desk Operations 28
- 25Front Desk Operations 29
- 26Front Desk Operations 30
- 27Front Desk Operations 31
- 28Front Desk Operations 32
- 29Front Desk Operations 33
- 30Front Desk Operations 34
- 31Front Desk Operations 35
- AUTO WAKEUP - Ext: 36
- WAKEUP MESSAGE: XXXX 36
- 33Front Desk Operations 37
- 35Front Desk Operations 39
- WAKEUP REQUEST CONFIRMED 40
- 37Front Desk Operations 41
- 38Front Desk Operations 42
- 39Front Desk Operations 43
- 40Front Desk Operations 44
- 41Front Desk Operations 45
- 42Front Desk Operations 46
- MESSAGES FOR EXT XXXX 47
- DELETED 47
- 44Front Desk Operations 48
- 45Front Desk Operations 49
- 46Front Desk Operations 50
- 47Front Desk Operations 51
- 48Front Desk Operations 52
- 49Front Desk Operations 53
- 50Front Desk Operations 54
- 51Front Desk Operations 55
- DO NOT DIST- Ext: 56
- 53Front Desk Operations 57
- DO NOT DIST - Group: 58
- 55Front Desk Operations 59
- MESSAGE LAMP ON 60
- MESSAGE LAMP OFF 60
- 57Front Desk Operations 61
- 58Front Desk Operations 62
- <requested room status> 63
- 60Front Desk Operations 64
- 61Front Desk Operations 65
- 62Front Desk Operations 66
- Voice Messaging Operations 67
- 64Voice Messaging Operations 68
- 65Voice Messaging Operations 69
- 66Voice Messaging Operations 70
- 67Voice Messaging Operations 71
- 68Voice Messaging Operations 72
- Call Accounting Operations 73
- 70Call Accounting Operations 74
- 71Call Accounting Operations 75
- 72Call Accounting Operations 76
- 73Call Accounting Operations 77
- 74Call Accounting Operations 78
- Housekeeping Staff Operations 79
- Command Description 83
- 80Reports 84
- 81Reports 85
- 82Reports 86
- 83Reports 87
- 84Reports 88
- Log Only 6, 7, 10 89
- 86Reports 90
- Guest Operations Artwork 91
- Do Not Disturb 93
- Automatic Wakeup 93
- 90Guest Operations Artwork 94
- 91Guest Operations Artwork 95
- 92Guest Operations Artwork 96
- Dial by Name 97
- 94Guest Operations Artwork 98
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