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GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
32Front Desk Operations
User Operation
Wakeup requests can be entered, changed, and canceled from the console or
backup telephone. Wakeup announcements can use a standard announcement or
can be customized (for example, announcements that play at certain times, or
announcements in different languages). See your supervisor for a list of the
different announcements.
Single Wakeup
NOTE:
The following procedure is written based on the assumption that Dual
Wakeup, Daily Wakeup, and VIP Wakeup features are not enabled. If
any or all of these features are enabled, you will receive additional
queries during the procedure.
To add or change a wakeup call, do the following:
1. Press the
Auto wakeup button.
■ The Auto Wakeup lamp goes on.
■ The following displays:
2. If you are already on an active call with the guest requiring the wakeup
call, the extension number displays automatically. Press the
# button to
select the displayed extension for wakeup.
If you are not connected to the room requiring wakeup, enter the room
number, followed by the
# button. (If you make a mistake, press the auto
wakeup
button again, and start over.)
■ The following displays:
If a wakeup request already exists for the room, the time field will
show the time of the request.
3. Enter the wakeup time in the 4-digit hh:mm format (hour:minute).
■ If you entered a time between 13:00 and 00:59, the following
displays:
Go on to Step 5.
■ If you entered a time between 01:00 and 12:59, the following
displays:
AUTO WAKEUP - Ext:
AUTO WAKEUP - Ext: <ext> Time: --:--
WAKEUP MESSAGE: XXXX
AUTO WAKEUP - Ext: <ext> Time: <hh:mm> -M
- GuestWorks 1
- DEFINITY 1
- Contents 3
- Hospitality Operations 5
- 2About This Document 6
- 3About This Document 7
- Feature Feature Access Code 8
- Hospitality Services Overview 9
- 555-231-742 10
- November 2000 10
- Guest Operations 13
- 10Guest Operations 14
- 11Guest Operations 15
- 12Guest Operations 16
- 13Guest Operations 17
- 14Guest Operations 18
- 15Guest Operations 19
- 16Guest Operations 20
- 17Guest Operations 21
- 18Guest Operations 22
- 19Guest Operations 23
- 20Guest Operations 24
- Front Desk Operations 25
- 22Front Desk Operations 26
- CHECK IN - Ext: 27
- CHECK IN COMPLETE 27
- CHECK IN FAILED 27
- 24Front Desk Operations 28
- 25Front Desk Operations 29
- 26Front Desk Operations 30
- 27Front Desk Operations 31
- 28Front Desk Operations 32
- 29Front Desk Operations 33
- 30Front Desk Operations 34
- 31Front Desk Operations 35
- AUTO WAKEUP - Ext: 36
- WAKEUP MESSAGE: XXXX 36
- 33Front Desk Operations 37
- 35Front Desk Operations 39
- WAKEUP REQUEST CONFIRMED 40
- 37Front Desk Operations 41
- 38Front Desk Operations 42
- 39Front Desk Operations 43
- 40Front Desk Operations 44
- 41Front Desk Operations 45
- 42Front Desk Operations 46
- MESSAGES FOR EXT XXXX 47
- DELETED 47
- 44Front Desk Operations 48
- 45Front Desk Operations 49
- 46Front Desk Operations 50
- 47Front Desk Operations 51
- 48Front Desk Operations 52
- 49Front Desk Operations 53
- 50Front Desk Operations 54
- 51Front Desk Operations 55
- DO NOT DIST- Ext: 56
- 53Front Desk Operations 57
- DO NOT DIST - Group: 58
- 55Front Desk Operations 59
- MESSAGE LAMP ON 60
- MESSAGE LAMP OFF 60
- 57Front Desk Operations 61
- 58Front Desk Operations 62
- <requested room status> 63
- 60Front Desk Operations 64
- 61Front Desk Operations 65
- 62Front Desk Operations 66
- Voice Messaging Operations 67
- 64Voice Messaging Operations 68
- 65Voice Messaging Operations 69
- 66Voice Messaging Operations 70
- 67Voice Messaging Operations 71
- 68Voice Messaging Operations 72
- Call Accounting Operations 73
- 70Call Accounting Operations 74
- 71Call Accounting Operations 75
- 72Call Accounting Operations 76
- 73Call Accounting Operations 77
- 74Call Accounting Operations 78
- Housekeeping Staff Operations 79
- Command Description 83
- 80Reports 84
- 81Reports 85
- 82Reports 86
- 83Reports 87
- 84Reports 88
- Log Only 6, 7, 10 89
- 86Reports 90
- Guest Operations Artwork 91
- Do Not Disturb 93
- Automatic Wakeup 93
- 90Guest Operations Artwork 94
- 91Guest Operations Artwork 95
- 92Guest Operations Artwork 96
- Dial by Name 97
- 94Guest Operations Artwork 98
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