Avaya GuestWorks Bedienungsanleitung PDF herunterladen (Seite 35)

GuestWorks and DEFINITY ECS Release 9

Hospitality Operations

555-231-742

Issue 1

November 2000

Hospitality Operations

31Front Desk Operations

■ Customized announcements recorded on the Audichron recording device

which delivers sales pitches for various hotel functions along with the

wakeup call. Audichron can be equipped with time and temperature

circuitry which enables the wakeup announcement to give the time and

temperature. Audichron uses all four ports on an Auxiliary Trunk circuit

pack.

■ Silence, which is the least expensive method. The telephone only rings and,

when answered, the guest hears silence. When setting up wakeup calls with

silence, you do not select or confirm an announcement number.

Wakeup calls ring at a guest’s room telephone for 30 seconds. If the guest does not

answer the call, the wakeup call is repeated two more times in 5-minute intervals.

If the guest does not answer any of the three wakeup calls, a lamp on the attendant

console and the backup telephones goes on. The attendant or backup telephone

user presses the

Failed Wakeup button, and the display shows the failed wakeup

information. With this notification, you can contact the guests to see if there are

any problems since they did not answer their wakeup call.

NOTE:

The Failed Wakeup button is administered as an Automatic Message

Waiting extension. All failed wakeups send a message to that

extension, and the lamp goes on at the attendant console or backup

telephone.

The Announcement circuit pack is the most flexible of all wakeup

announcements. With this type of announcement, it is possible for the attendant to

select from a variety of wakeup announcements. When the attendant enters a

wakeup time, he or she designates the appropriate message based on the time of

the wakeup call or the language required. The Announcement circuit pack has the

following recording time limits based on the sampling rate used:

■ 8 minutes, 32 seconds at 16 kHz

■ 4 minutes, 16 seconds at 32 kHz

■ 2 minutes, 8 seconds at 64 kHz.

The Announcement circuit pack also has the ability to operate in the repeat mode

which allows the message to repeat for a fixed amount of time before the guest is

disconnected from the call. There is also a barge-in function in which the wakeup

announcement is connected at the point at which the message is currently playing,

without waiting to start at the beginning of the message.

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