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GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
24Front Desk Operations
Assigning DID Numbers to Guest Rooms
Two methods can be used to assign a Direct Inward Dialing (DID) number to a
guest’s room:
■ Automatic selection of DID numbers by the switch or via the PMS
■ Custom selection of VIP DID numbers by the person checking in the guest.
Automatic Selection of DID Numbers for Guest Rooms allows you to give a
guest, upon check-in, a phone number that provides direct dial access to the
guest’s room. In the case of Automatic Selection of DID Numbers, the switch
automatically chooses a number from a rotating list of available DID numbers that
can be assigned to a guest’s room. In the case of Custom Selection of VIP DID
Numbers, the person checking the guest in chooses a number from a special
reserved list of numbers available for assignment to a guest’s room. Both of these
processes provide a measure of privacy to your guests because providing the
phone number does not give away the room number.
Callers would use a 7- to 10-digit number from outside of the hotel. For calls from
inside the hotel, the callers would use either the room/extension number or the
DID number.
For example, in the case of Automatic Selection of DID Numbers, when a
check-in is done via the
Check-in button on the console or via a PMS, the switch
assigns a DID number to the checked-in room from a list that is assigned at the
switch. All calls made to the DID number are directed to the room as if the room
were called directly.
Similarly, in the case of Custom Selection of VIP DID Numbers, when a check-in
is done via the
VIP Check-in button on the console or via a PMS, the person checking
the guest in assigns a VIP DID number to the checked-in room from a reserved list
of numbers that can be used for special guests. As is the case with Automatic
Selection of DID Numbers, all calls made to the VIP DID number are directed to
the room as if the room were called directly.
NOTE:
The following process is written based on the assumption that you
have established a dial plan and that you have administered all DID
numbers as XDID station types and all VIP DID numbers as
XDIDVIP station types on the Station screen. Neither the XDID nor
the XDIDVIP extension numbers should have a “Client Room” class
of service.
- GuestWorks 1
- DEFINITY 1
- Contents 3
- Hospitality Operations 5
- 2About This Document 6
- 3About This Document 7
- Feature Feature Access Code 8
- Hospitality Services Overview 9
- 555-231-742 10
- November 2000 10
- Guest Operations 13
- 10Guest Operations 14
- 11Guest Operations 15
- 12Guest Operations 16
- 13Guest Operations 17
- 14Guest Operations 18
- 15Guest Operations 19
- 16Guest Operations 20
- 17Guest Operations 21
- 18Guest Operations 22
- 19Guest Operations 23
- 20Guest Operations 24
- Front Desk Operations 25
- 22Front Desk Operations 26
- CHECK IN - Ext: 27
- CHECK IN COMPLETE 27
- CHECK IN FAILED 27
- 24Front Desk Operations 28
- 25Front Desk Operations 29
- 26Front Desk Operations 30
- 27Front Desk Operations 31
- 28Front Desk Operations 32
- 29Front Desk Operations 33
- 30Front Desk Operations 34
- 31Front Desk Operations 35
- AUTO WAKEUP - Ext: 36
- WAKEUP MESSAGE: XXXX 36
- 33Front Desk Operations 37
- 35Front Desk Operations 39
- WAKEUP REQUEST CONFIRMED 40
- 37Front Desk Operations 41
- 38Front Desk Operations 42
- 39Front Desk Operations 43
- 40Front Desk Operations 44
- 41Front Desk Operations 45
- 42Front Desk Operations 46
- MESSAGES FOR EXT XXXX 47
- DELETED 47
- 44Front Desk Operations 48
- 45Front Desk Operations 49
- 46Front Desk Operations 50
- 47Front Desk Operations 51
- 48Front Desk Operations 52
- 49Front Desk Operations 53
- 50Front Desk Operations 54
- 51Front Desk Operations 55
- DO NOT DIST- Ext: 56
- 53Front Desk Operations 57
- DO NOT DIST - Group: 58
- 55Front Desk Operations 59
- MESSAGE LAMP ON 60
- MESSAGE LAMP OFF 60
- 57Front Desk Operations 61
- 58Front Desk Operations 62
- <requested room status> 63
- 60Front Desk Operations 64
- 61Front Desk Operations 65
- 62Front Desk Operations 66
- Voice Messaging Operations 67
- 64Voice Messaging Operations 68
- 65Voice Messaging Operations 69
- 66Voice Messaging Operations 70
- 67Voice Messaging Operations 71
- 68Voice Messaging Operations 72
- Call Accounting Operations 73
- 70Call Accounting Operations 74
- 71Call Accounting Operations 75
- 72Call Accounting Operations 76
- 73Call Accounting Operations 77
- 74Call Accounting Operations 78
- Housekeeping Staff Operations 79
- Command Description 83
- 80Reports 84
- 81Reports 85
- 82Reports 86
- 83Reports 87
- 84Reports 88
- Log Only 6, 7, 10 89
- 86Reports 90
- Guest Operations Artwork 91
- Do Not Disturb 93
- Automatic Wakeup 93
- 90Guest Operations Artwork 94
- 91Guest Operations Artwork 95
- 92Guest Operations Artwork 96
- Dial by Name 97
- 94Guest Operations Artwork 98
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