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GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
3About This Document
The buttons shown in this document use default label designations. Since
the button labels can be customized for each site, some button labeling may
have different designations.
Some button labels, such as Serial Call, span two lines. Because of line
spacing in this document, they are shown across one line of text, such as
Serial Call.
■ Administration command paths and options you enter in the administration
forms are shown as follows:
change system-parameters hospitality
■ The term “dial keypad” refers to the touch-tone keypad where you dial
(enter) telephone numbers and feature access codes.
■ When a procedure refers to a “room number,” the reference is to the
extension in the room. The two numbers are not always the same.
■ Times entered for features such as Automatic Wakeup and Do Not Disturb
consist of the hour followed by minutes in a multiple of 5 minutes; minute
entries that are not multiples of 5 minutes are rounded off by the switch to
the nearest multiple of 5.
For example, to enter 7:00 a.m., press the
0 7 0 0 buttons. To enter
11:30 a.m., press the
1 1 3 0 buttons. To enter 10:15 p.m., press the
2 2 1 5 buttons.
Depending on the how you enter the time of day, the switch can interpret
the information in two ways as follows:
■ Times entered in the range from 13:00 to 00:59 represent 1:00 p.m.
to 12:59 a.m.
■ Times entered in the range from 01:00 to 12:59 could represent
either a.m. or p.m., so the switch prompts you to designate whether
the desired time is a.m. or p.m.
In all of the procedures in which you enter the time of day, 12:00 a.m. is
midnight, and 12:00 p.m. is noon.
■ You hear the following tones during normal operation:
— Dial tone — a steady tone you hear when you select an idle call
appearance.
— Ringback tone — the normal ringing tone you hear after you dial an
extension or outside number.
— Busy tone — a slow on-off-on-off tone you hear when the number
you are calling is busy.
— Reorder tone — a fast on-off-on-off tone you hear when calling
facilities are not available or are out of order.
- GuestWorks 1
- DEFINITY 1
- Contents 3
- Hospitality Operations 5
- 2About This Document 6
- 3About This Document 7
- Feature Feature Access Code 8
- Hospitality Services Overview 9
- 555-231-742 10
- November 2000 10
- Guest Operations 13
- 10Guest Operations 14
- 11Guest Operations 15
- 12Guest Operations 16
- 13Guest Operations 17
- 14Guest Operations 18
- 15Guest Operations 19
- 16Guest Operations 20
- 17Guest Operations 21
- 18Guest Operations 22
- 19Guest Operations 23
- 20Guest Operations 24
- Front Desk Operations 25
- 22Front Desk Operations 26
- CHECK IN - Ext: 27
- CHECK IN COMPLETE 27
- CHECK IN FAILED 27
- 24Front Desk Operations 28
- 25Front Desk Operations 29
- 26Front Desk Operations 30
- 27Front Desk Operations 31
- 28Front Desk Operations 32
- 29Front Desk Operations 33
- 30Front Desk Operations 34
- 31Front Desk Operations 35
- AUTO WAKEUP - Ext: 36
- WAKEUP MESSAGE: XXXX 36
- 33Front Desk Operations 37
- 35Front Desk Operations 39
- WAKEUP REQUEST CONFIRMED 40
- 37Front Desk Operations 41
- 38Front Desk Operations 42
- 39Front Desk Operations 43
- 40Front Desk Operations 44
- 41Front Desk Operations 45
- 42Front Desk Operations 46
- MESSAGES FOR EXT XXXX 47
- DELETED 47
- 44Front Desk Operations 48
- 45Front Desk Operations 49
- 46Front Desk Operations 50
- 47Front Desk Operations 51
- 48Front Desk Operations 52
- 49Front Desk Operations 53
- 50Front Desk Operations 54
- 51Front Desk Operations 55
- DO NOT DIST- Ext: 56
- 53Front Desk Operations 57
- DO NOT DIST - Group: 58
- 55Front Desk Operations 59
- MESSAGE LAMP ON 60
- MESSAGE LAMP OFF 60
- 57Front Desk Operations 61
- 58Front Desk Operations 62
- <requested room status> 63
- 60Front Desk Operations 64
- 61Front Desk Operations 65
- 62Front Desk Operations 66
- Voice Messaging Operations 67
- 64Voice Messaging Operations 68
- 65Voice Messaging Operations 69
- 66Voice Messaging Operations 70
- 67Voice Messaging Operations 71
- 68Voice Messaging Operations 72
- Call Accounting Operations 73
- 70Call Accounting Operations 74
- 71Call Accounting Operations 75
- 72Call Accounting Operations 76
- 73Call Accounting Operations 77
- 74Call Accounting Operations 78
- Housekeeping Staff Operations 79
- Command Description 83
- 80Reports 84
- 81Reports 85
- 82Reports 86
- 83Reports 87
- 84Reports 88
- Log Only 6, 7, 10 89
- 86Reports 90
- Guest Operations Artwork 91
- Do Not Disturb 93
- Automatic Wakeup 93
- 90Guest Operations Artwork 94
- 91Guest Operations Artwork 95
- 92Guest Operations Artwork 96
- Dial by Name 97
- 94Guest Operations Artwork 98
Verwandte Produkte und Handbücher für Computers Avaya GuestWorks
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