Avaya CallPilot Manager Bedienungsanleitung Seite 28
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28 Chapter 3 CallPilot mailboxes
N0008710 02.1
Express Messaging Line
When you create a Subscriber Mailbox, you can assign an Express Messaging Line to it if the
subscriber wants to have fax and voice calls go to their Subscriber Mailbox without ringing at their
extension. Callers hears the mailbox greeting and can leave voice and fax messages.
When "Message for you" appears on the telephone display, the subscriber can open their mailbox
and access their voice and fax messages.
If subscribers have Fax enabled, they can inform people that the Express Messaging Line number
is their fax number and have it printed on their business cards. Subscribers must have Fax enabled
to receive fax messages on the Express Messaging Line.
The line used for Express Messaging must be between 1 and 500. Give the corresponding seven
digit phone number associated with the line you assign as the Express Messaging Line to the
subscriber. For example, if line 20 is the Express Messaging Line and the corresponding phone
number is 555-2424, give this phone number to the subscriber. After you assign a line to a
mailbox, you cannot assign the line to another function until you remove it from the mailbox.
The prime set for the Express Messaging Line must be set to the voicemail DN. For more
information refer to your system documentation. Express Messaging is not enabled by default.
Call Screening
Call Screening lets mailbox owners determine who is calling before they accept a call. Call
Screening is useful if there is no Caller ID available. The system records the caller’s name, calls
the mailbox owner’s telephone, announces the name of the caller and offers options such as
accepting the call or taking a message.
Call Screening applies to external calls dialed by callers using the Auto Attendant or Custom Call
Routing (CCR), but not to calls that are routed from a CCR Tree Transfer node. Call Screening
also does not apply to internal calls, or calls that are placed to a mailbox owner’s dedicated line. If
a caller is calling from a line for which the mailbox owner has recorded a Personal Mailbox
Greeting, Call Screening is bypassed and the call transfers without delay.
If Call Screening is enabled, CallPilot calls a mailbox owner’s telephone that is call forwarded.
The default for Call Screening is No, which means that unless subscribers have CLID they cannot
determine who is calling before they answer the call.
Park and Page
With Park and Page external callers can press 6 to page a mailbox subscriber while they listen to
the subscriber’s personal greeting or record a message. When the caller presses 6, the system parks
the call and pages to paging zone, overhead paging system or both and the caller hears “One
moment, please”. The caller cannot interrupt this prompt by pressing DTMF. The page is repeated
based on the mailbox configuration until the parked call is picked up or the park timeout occurs, at
which point the caller is returned to the mailbox and hears the subscriber’s personal greeting.
- CallPilot Manager 1
- Set Up and Operation Guide 1
- CallPilot Manager Set Up and 2
- Operation Guide 2
- Contents 3
- Contents 4
- Chapter 5 4
- Chapter 6 5
- Chapter 7 5
- Chapter 8 6
- Chapter 9 6
- Chapter 1 9
- CallPilot options 10
- Using the dialpad 11
- Related publications 13
- How to get help 14
- Chapter 2 15
- Using CallPilot Manager 15
- Java environments 16
- Starting CallPilot Manager 17
- System timeout 18
- Chapter 3 19
- CallPilot mailboxes 19
- General Delivery Mailbox 20
- Subscriber mailboxes 20
- Guest mailboxes 21
- Information mailboxes 22
- Mailbox Class of Service 24
- CallPilot 100/150 25
- Networking option 25
- Mailbox options 26
- Auto-Login 27
- Alternate extension 27
- Express Messaging Line 28
- Call Screening 28
- Park and Page 28
- Restricting outdialing 30
- Initializing a mailbox 31
- Chapter 4 33
- Working with mailboxes 33
- Adding a Guest mailbox 34
- 18 Click the Submit button 35
- Adding an Information mailbox 36
- Adding many mailboxes 37
- About mailbox passwords 39
- Changing mailbox settings 40
- To edit a Class of Service 41
- Deleting a mailbox 42
- About Group Lists 43
- Adding a Group List 44
- Changing a Group List 45
- To change a Group List 45
- Setting up the Auto Attendant 55
- Greeting Tables 56
- Holiday List 58
- About Holiday status 60
- About Company Greetings 62
- Recording a Company Greeting 63
- Setting up a Greeting Table 63
- Setting the business hours 65
- Assigning a menu repeat key 67
- Auto Attendant Menu 68
- Recording a Custom Menu 68
- About Touchtone Gate 70
- About the CLID Routing Table 72
- Configuring line answering 76
- Custom Call Routing 77
- Example of a Home node 79
- Company Greeting 79
- Home node 79
- Planning a CCR Tree 80
- About CCR Tree structure 80
- Mailbox node 81
- Transfer node 81
- Destination 82
- Park and Page node 82
- An example of a CCR Tree 83
- Working with CCR Trees 85
- Creating a Home Transfer node 87
- Creating a Home Mailbox node 87
- Copying a CCR Tree 88
- To copy a CCR Tree 88
- Adding nodes to the Home node 89
- Adding a Menu node 90
- Adding an Information node 90
- Adding a Mailbox node 91
- Adding a Transfer node 92
- Adding a Park and Page node 93
- To add a Park and Page node 94
- Testing a CCR Tree 96
- Disabling a CCR Tree 97
- Changing a node 98
- Deleting a node 98
- Deleting a CCR Tree 98
- CallPilot reports 99
- Mailbox Information Report 100
- All Mailbox Activity Report 102
- Event Log Report 102
- CCR Tree Usage Report 103
- N0008710 02.1 104
- Fax Usage Report 105
- System Configuration Report 106
- Resetting Mailbox statistics 107
- Chapter 10 109
- CallPilot system properties 109
- Chapter 11 113
- Dialing Translation 113
- numbers 114
- Network Access 115
- Translation properties 116
- Translation Table 117
- Translation Table entries 117
- Table entry 118
- Chapter 12 119
- Viewing switch properties 120
- Creating Access Passwords 120
- Chapter 13 123
- CallPilot Manager operations 123
- and presents each caller 126
- Setting the Operator status 128
- To set the Operator status 128
- Setting the Business Status 131
- To set the Business Status 131
- Setting up line answering 133
- To assign Answer Lines 133
- Chapter 14 135
- Information mailbox messages 137
- Chapter 15 139
- Troubleshooting CallPilot 139
- Chapter 16 143
- CallPilot configuration tips 143
- To Call Forward All Calls 144
- On Your Toes Dance Studio 145
- The central receptionist 145
- The Costume Room 146
- Bridge Stone Engineering 147
- The managers 149
- Shipping and Receiving 149
- Feature compatibility 150
- Transfer Callback 153
- Chapter 17 155
- Transfers check boxes 156
- 3 Click the Submit button 156
- Centralized Voicemail notes 157
- Appendix 159
- Default configuration values 159
- Glossary 161
- 162 Glossary 162
- Glossary 163 163
- 164 Glossary 164
- Glossary 165 165
- 166 Glossary 166
- Glossary 167 167
- 168 Glossary 168
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