Avaya CallPilot Manager Bedienungsanleitung Seite 92
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92 Chapter 8 Working with CCR Trees
N0008710 02.1
Adding a Transfer node
A Transfer node sends a call to an internal or an external number.
To add a Transfer node
1 Click the Custom Call Routing heading.
The CCR Tree Administration page appears.
2 Click the Change link for the CCR Tree that you want to add a Transfer node to.
The CCR Tree Properties page appears.
3 Click the Transfer link.
The new Transfer node appears on the CCR Tree Properties page.
4 Click the Change link for the Transfer node.
The CCR Transfer Node page appears.
5 In the Caption box type where you are transferring the caller to, for example Support Hotline.
6 From the Outdial Method list box select an outdial method. The outdial method is the
telephony resource that is used to transfer the call.
• Select Line to use an external line to transfer the caller to an external telephone number,
and enter the line number you want to use.
• Select Pool to use a line pool to transfer the caller to an external telephone number and
enter the Line Pool access code you want to use.
• Select Route to use a Routing Code to transfer the caller to an external telephone number.
• Select Intercom to transfer the caller to an extension.
7 In the Phone Number box, type the extension or external telephone number.
8 Click the Submit button.
About transfers to external numbers
When CallPilot transfers a call using a CCR external transfer, it uses two lines. An incoming line
connects the caller to the CCR Tree and an outgoing line transfers the caller to the external phone
number. Both lines are used while the caller connects to the external phone number. To optimize
the use of external lines, the incoming line can be used to make the external transfer. This type of
transfer is called a Link transfer.
Not all phone lines allow Link transfers. Ask your telephone service provider if your lines support
Link transfers before you program CallPilot to use Link transfers.
To perform a Link transfer for a CCR external transfer you must press £ before the telephone
number. For example, for the telephone number:
£fififi⁄¤‹›
fififi⁄¤‹› is the telephone number dialed
For information on preventing unauthorized calls using outdialing, refer to “Outdial type” on page
26.
- CallPilot Manager 1
- Set Up and Operation Guide 1
- CallPilot Manager Set Up and 2
- Operation Guide 2
- Contents 3
- Contents 4
- Chapter 5 4
- Chapter 6 5
- Chapter 7 5
- Chapter 8 6
- Chapter 9 6
- Chapter 1 9
- CallPilot options 10
- Using the dialpad 11
- Related publications 13
- How to get help 14
- Chapter 2 15
- Using CallPilot Manager 15
- Java environments 16
- Starting CallPilot Manager 17
- System timeout 18
- Chapter 3 19
- CallPilot mailboxes 19
- General Delivery Mailbox 20
- Subscriber mailboxes 20
- Guest mailboxes 21
- Information mailboxes 22
- Mailbox Class of Service 24
- CallPilot 100/150 25
- Networking option 25
- Mailbox options 26
- Auto-Login 27
- Alternate extension 27
- Express Messaging Line 28
- Call Screening 28
- Park and Page 28
- Restricting outdialing 30
- Initializing a mailbox 31
- Chapter 4 33
- Working with mailboxes 33
- Adding a Guest mailbox 34
- 18 Click the Submit button 35
- Adding an Information mailbox 36
- Adding many mailboxes 37
- About mailbox passwords 39
- Changing mailbox settings 40
- To edit a Class of Service 41
- Deleting a mailbox 42
- About Group Lists 43
- Adding a Group List 44
- Changing a Group List 45
- To change a Group List 45
- Setting up the Auto Attendant 55
- Greeting Tables 56
- Holiday List 58
- About Holiday status 60
- About Company Greetings 62
- Recording a Company Greeting 63
- Setting up a Greeting Table 63
- Setting the business hours 65
- Assigning a menu repeat key 67
- Auto Attendant Menu 68
- Recording a Custom Menu 68
- About Touchtone Gate 70
- About the CLID Routing Table 72
- Configuring line answering 76
- Custom Call Routing 77
- Example of a Home node 79
- Company Greeting 79
- Home node 79
- Planning a CCR Tree 80
- About CCR Tree structure 80
- Mailbox node 81
- Transfer node 81
- Destination 82
- Park and Page node 82
- An example of a CCR Tree 83
- Working with CCR Trees 85
- Creating a Home Transfer node 87
- Creating a Home Mailbox node 87
- Copying a CCR Tree 88
- To copy a CCR Tree 88
- Adding nodes to the Home node 89
- Adding a Menu node 90
- Adding an Information node 90
- Adding a Mailbox node 91
- Adding a Transfer node 92
- Adding a Park and Page node 93
- To add a Park and Page node 94
- Testing a CCR Tree 96
- Disabling a CCR Tree 97
- Changing a node 98
- Deleting a node 98
- Deleting a CCR Tree 98
- CallPilot reports 99
- Mailbox Information Report 100
- All Mailbox Activity Report 102
- Event Log Report 102
- CCR Tree Usage Report 103
- N0008710 02.1 104
- Fax Usage Report 105
- System Configuration Report 106
- Resetting Mailbox statistics 107
- Chapter 10 109
- CallPilot system properties 109
- Chapter 11 113
- Dialing Translation 113
- numbers 114
- Network Access 115
- Translation properties 116
- Translation Table 117
- Translation Table entries 117
- Table entry 118
- Chapter 12 119
- Viewing switch properties 120
- Creating Access Passwords 120
- Chapter 13 123
- CallPilot Manager operations 123
- and presents each caller 126
- Setting the Operator status 128
- To set the Operator status 128
- Setting the Business Status 131
- To set the Business Status 131
- Setting up line answering 133
- To assign Answer Lines 133
- Chapter 14 135
- Information mailbox messages 137
- Chapter 15 139
- Troubleshooting CallPilot 139
- Chapter 16 143
- CallPilot configuration tips 143
- To Call Forward All Calls 144
- On Your Toes Dance Studio 145
- The central receptionist 145
- The Costume Room 146
- Bridge Stone Engineering 147
- The managers 149
- Shipping and Receiving 149
- Feature compatibility 150
- Transfer Callback 153
- Chapter 17 155
- Transfers check boxes 156
- 3 Click the Submit button 156
- Centralized Voicemail notes 157
- Appendix 159
- Default configuration values 159
- Glossary 161
- 162 Glossary 162
- Glossary 163 163
- 164 Glossary 164
- Glossary 165 165
- 166 Glossary 166
- Glossary 167 167
- 168 Glossary 168
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