Avaya CallPilot Manager Bedienungsanleitung PDF herunterladen (Seite 30)

30 Chapter 3 CallPilot mailboxes

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After you record the announcement, record a Company Greeting that tells callers about the

mailbox. For example:

“Good Morning. This is On Your Toes Dance School. To reach the dance studio, press ›ﬂ. To

Make sure the leading digit of Guest mailbox numbers is different from the leading digit of the

extensions. If you must use the same leading digit, ensure the Guest mailbox numbers are

“out-of-range” extension numbers. To test if an extension is out-of-range, dial it from another

extension. If the number is out-of-range, the display shows Invalid number. If the number is not

out-of-range, the display shows Not in service.

You must assign a Class of Service to the Guest mailbox. When you assign a Class of Service to a

Guest mailbox used as an order mailbox, choose a Class of Service that has the maximum mailbox

greeting and message time available. Refer to “Mailbox Class of Service” on page 32.

Information mailboxes

Information mailboxes play an informative message to callers who access it. An Information

mailbox must be initialized before it can play an information message. Callers cannot leave

messages in Information mailboxes. Information mailboxes do not have operating extensions.

Information mailboxes are maintained by the System Administrator or a mailbox owner.

You can use Information mailboxes to:

• announce sales

• provide product lists

• announce special events

You create the Information mailbox and give it to a subscriber or department. The department

creates the password and maintains the greeting. Information mailbox greetings can be recorded

by you or by the person assigned the Information mailbox.

To let callers know about your company’s Information mailboxes:

• Advertise the Auto Attendant main number, and record a Company Greeting that mentions the

Information mailbox services.

• Provide a list of your company’s Information mailbox numbers in brochures and telephone

directory advertising.

• Mention the Information mailboxes in the Company Greeting if your company has a small

number of Information mailboxes, such as three or four. Use Custom Call Routing (CCR) if

you have a large number of Information mailboxes.

Note: The number 46 in this example is an operating telephone extension and the

number 28 is the Guest mailbox.

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Avaya CallPilot Manager Bedienungsanleitung Seite 30