Avaya CallPilot Manager Bedienungsanleitung Seite 92
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92 Chapter 8 Working with CCR Trees
NN40090-300NN40090-300
4 Click the Change link for the Information node.
The CCR Information Node Properties page appears.
5 In the Caption box type a caption that describes the information, for example, Store Location
and Hours.
6 From the Destination list box, select a destination. The destination is the location on the CCR
Tree that callers go to after the Information message plays:
• Previous: returns to the Previous menu node
• Home: returns the call to the Home node prompt
• Disconnect: disconnects the call
7 To record the Primary and Alternate prompts, click Voic e and follow the steps in “Recording
greetings, prompts and names” on page 53 to record a prompt from your computer
or
follow the steps in “Importing greetings, prompts or names” on page 58 to select a previously
recorded prompt. These prompts are information messages that the callers hear when they are
routed to this node.
8 Click Submit.
Adding a Mailbox node
Adding a mailbox node gives callers a mailbox where they can leave a message or listen to an
Information message, depending on the mailbox type.
A mailbox cannot receive messages until it is initialized. For information about initializing
mailboxes, see “Initializing a mailbox” on page 38.
To add a Mailbox node
Use a Mailbox node to transfer callers to a Subscriber, Information or Fax On Demand mailbox.
1 Click the Custom Call Routing heading.
The CCR Tree Administration page appears.
2 Click the Change link for the CCR Tree that you want to add a Mailbox node to.
The CCR Tree Properties page appears.
3 Click the Mailbox link.
The new Mailbox node appears on the CCR Tree Properties page.
4 Click the Change link for the Mailbox node.
The CCR Mailbox Node page appears.
5 In the Mailbox Number box type the mailbox number of the Subscriber, Information, or Fax
On Demand mailbox you want the call to transfer to. You must create the mailbox before you
can assign it to a Mailbox node.
6 From the Destination list box, select a destination. The destination is the location on the CCR
Tree that callers go to after they leave a message.
• Previous: returns to the Previous menu
- BCM50 2.0 1
- CallPilot 1
- Trademarks 2
- Task List 3
- 6 Task List 6
- Contents 7
- Appendix A 12
- Chapter 1 13
- Fax Answering 14
- CallPilot options 14
- Message Networking 14
- Contact Center 14
- Audience 15
- Acronyms 15
- Symbols and text conventions 16
- Using the dialpad 18
- How to get Help 19
- 20 Chapter 1 Getting started 20
- Chapter 2 21
- Starting CallPilot Manager 22
- from a BCM 22
- from CallPilot 100/150 23
- System timeout 24
- Chapter 3 27
- General Delivery Mailbox 28
- Subscriber mailboxes 28
- Guest mailboxes 29
- Information mailboxes 30
- Mailbox Class of Service 32
- Mailbox options 33
- Company Directory 34
- Message Waiting Notification 34
- Outdial type 34
- Auto-Login 35
- Alternate extension 35
- Express Messaging Line 35
- Call Screening 36
- Mailbox Restrictions 36
- Restricting Outdialing 37
- Initializing a mailbox 38
- Chapter 4 41
- Adding a Guest mailbox 42
- Adding an Information mailbox 43
- Adding many mailboxes 44
- About mailbox passwords 45
- Changing mailbox settings 46
- To reset a mailbox password 47
- To change mailbox properties 47
- To edit a Class of Service 47
- Deleting a mailbox 48
- About Group Lists 49
- Adding a Group List 51
- Changing a Group List 52
- To change a Group List 52
- Chapter 5 53
- Chapter 6 61
- Greeting Tables 62
- Holiday List 63
- About Holiday status 66
- About Company Greetings 67
- Recording a Company Greeting 68
- Setting up a Greeting Table 68
- Setting the business hours 70
- Assigning a menu repeat key 71
- Auto Attendant Menu 72
- Recording a Custom Menu 72
- 4 Click Submit 74
- About Touchtone Gate 75
- About the CLID Routing Table 76
- Configuring line answering 80
- Chapter 7 81
- Planning a CCR Tree 83
- About CCR Tree structure 84
- Mailbox node 85
- Transfer node 85
- Destination 85
- Park and Page node 85
- An example of a CCR Tree 86
- Chapter 8 87
- To create a Home menu node 88
- To create a Home Mailbox node 89
- Adding nodes to the Home node 90
- Adding a Menu node 91
- Adding an Information node 91
- Adding a Mailbox node 92
- Adding a Transfer node 93
- Adding a Park and Page node 94
- To add a Park and Page node 95
- Testing a CCR Tree 98
- Disabling a CCR Tree 100
- Changing a node 101
- Deleting a node 101
- Deleting a CCR Tree 101
- NN40090-300NN40090-300 102
- Chapter 9 103
- Mailbox Information Report 104
- All Mailbox Activity Report 106
- Event Log Report 106
- CCR Tree Usage Report 107
- Fax Usage Report 109
- System Configuration Report 110
- Resetting Mailbox statistics 112
- Chapter 10 113
- Chapter 11 117
- Name Dialing 118
- Auto Attendant 118
- Greeting Table 118
- Chapter 12 123
- numbers 124
- Network Access 125
- Translation properties 126
- Translation Table 126
- Translation Table entries 126
- Table entry 127
- Chapter 13 129
- Creating Access Passwords 130
- for CallPilot 100/150 131
- Chapter 14 133
- and presents each caller 136
- Setting the Operator status 138
- To set the Operator status 138
- Setting the Business Status 141
- To set the Business Status 141
- Norstar Voice mail Interface: 142
- Setting up line answering 143
- To assign Answer Lines 143
- Chapter 15 145
- Information mailbox messages 147
- Chapter 16 151
- Chapter 17 157
- To Call Forward All Calls 158
- On Your Toes Dance Studio 159
- The central receptionist 159
- The Costume Room 160
- Bridge Stone Engineering 161
- Feature compatibility 163
- Transfer Callback 167
- Chapter 18 169
- Transfers checkboxes 170
- 3 Click Submit 170
- Centralized Voicemail notes 171
- Glossary 175
- 176 Glossary 176
- Glossary 177 177
- 178 Glossary 178
- Glossary 179 179
- 180 Glossary 180
- Glossary 181 181
- 182 Glossary 182
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