Avaya CallPilot Manager Bedienungsanleitung Seite 61
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CallPilot Manager Set Up and Operation Guide
Chapter 6
Setting up the Auto Attendant
About the Auto Attendant
The Auto Attendant can answer your company's incoming telephone calls from an external user.
The Auto Attendant plays a prerecorded greeting selected from the Greeting Table, according to
the time of day.
You can record and assign different greetings to the Greeting Table. The Greeting Table
parameters control the Auto Attendant. Greeting Table parameters include custom prompts, and
whether outside callers hear the Auto Attendant menu or a Custom Call Routing menu. You can
specify which greetings play for particular calls. For example, you can program the system so that
callers hear one greeting when they call the sales number, and a different greeting when they call
the customer support number.
The Auto Attendant Menu offers callers a range of options that they can select using the dialpad of
their telephone. If you want to offer a greater range of options and services for incoming calls, you
can assign a Custom Call Routing (CCR) menu to play. Callers are directed to the Auto Attendant
unless you configured a CCR Tree. See “Planning a CCR Tree” on page 83 for information about
creating a CCR menu.
Auto Attendant overview
Incoming call
Auto Attendant Menu options play
See “Auto Attendant Menu” on page 72
Auto Attendant answers
Company greeting plays
- BCM50 2.0 1
- CallPilot 1
- Trademarks 2
- Task List 3
- 6 Task List 6
- Contents 7
- Appendix A 12
- Chapter 1 13
- Fax Answering 14
- CallPilot options 14
- Message Networking 14
- Contact Center 14
- Audience 15
- Acronyms 15
- Symbols and text conventions 16
- Using the dialpad 18
- How to get Help 19
- 20 Chapter 1 Getting started 20
- Chapter 2 21
- Starting CallPilot Manager 22
- from a BCM 22
- from CallPilot 100/150 23
- System timeout 24
- Chapter 3 27
- General Delivery Mailbox 28
- Subscriber mailboxes 28
- Guest mailboxes 29
- Information mailboxes 30
- Mailbox Class of Service 32
- Mailbox options 33
- Company Directory 34
- Message Waiting Notification 34
- Outdial type 34
- Auto-Login 35
- Alternate extension 35
- Express Messaging Line 35
- Call Screening 36
- Mailbox Restrictions 36
- Restricting Outdialing 37
- Initializing a mailbox 38
- Chapter 4 41
- Adding a Guest mailbox 42
- Adding an Information mailbox 43
- Adding many mailboxes 44
- About mailbox passwords 45
- Changing mailbox settings 46
- To reset a mailbox password 47
- To change mailbox properties 47
- To edit a Class of Service 47
- Deleting a mailbox 48
- About Group Lists 49
- Adding a Group List 51
- Changing a Group List 52
- To change a Group List 52
- Chapter 5 53
- Chapter 6 61
- Greeting Tables 62
- Holiday List 63
- About Holiday status 66
- About Company Greetings 67
- Recording a Company Greeting 68
- Setting up a Greeting Table 68
- Setting the business hours 70
- Assigning a menu repeat key 71
- Auto Attendant Menu 72
- Recording a Custom Menu 72
- 4 Click Submit 74
- About Touchtone Gate 75
- About the CLID Routing Table 76
- Configuring line answering 80
- Chapter 7 81
- Planning a CCR Tree 83
- About CCR Tree structure 84
- Mailbox node 85
- Transfer node 85
- Destination 85
- Park and Page node 85
- An example of a CCR Tree 86
- Chapter 8 87
- To create a Home menu node 88
- To create a Home Mailbox node 89
- Adding nodes to the Home node 90
- Adding a Menu node 91
- Adding an Information node 91
- Adding a Mailbox node 92
- Adding a Transfer node 93
- Adding a Park and Page node 94
- To add a Park and Page node 95
- Testing a CCR Tree 98
- Disabling a CCR Tree 100
- Changing a node 101
- Deleting a node 101
- Deleting a CCR Tree 101
- NN40090-300NN40090-300 102
- Chapter 9 103
- Mailbox Information Report 104
- All Mailbox Activity Report 106
- Event Log Report 106
- CCR Tree Usage Report 107
- Fax Usage Report 109
- System Configuration Report 110
- Resetting Mailbox statistics 112
- Chapter 10 113
- Chapter 11 117
- Name Dialing 118
- Auto Attendant 118
- Greeting Table 118
- Chapter 12 123
- numbers 124
- Network Access 125
- Translation properties 126
- Translation Table 126
- Translation Table entries 126
- Table entry 127
- Chapter 13 129
- Creating Access Passwords 130
- for CallPilot 100/150 131
- Chapter 14 133
- and presents each caller 136
- Setting the Operator status 138
- To set the Operator status 138
- Setting the Business Status 141
- To set the Business Status 141
- Norstar Voice mail Interface: 142
- Setting up line answering 143
- To assign Answer Lines 143
- Chapter 15 145
- Information mailbox messages 147
- Chapter 16 151
- Chapter 17 157
- To Call Forward All Calls 158
- On Your Toes Dance Studio 159
- The central receptionist 159
- The Costume Room 160
- Bridge Stone Engineering 161
- Feature compatibility 163
- Transfer Callback 167
- Chapter 18 169
- Transfers checkboxes 170
- 3 Click Submit 170
- Centralized Voicemail notes 171
- Glossary 175
- 176 Glossary 176
- Glossary 177 177
- 178 Glossary 178
- Glossary 179 179
- 180 Glossary 180
- Glossary 181 181
- 182 Glossary 182
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