Avaya CallPilot Manager Bedienungsanleitung PDF herunterladen (Seite 95)

Chapter 8 Working with CCR Trees 95

CallPilot Manager Set Up and Operation Guide

To add a Park and Page node

1 Click the Custom Call Routing heading.

The CCR Tree Administration page appears.

2 Click the Change link for the CCR Tree that you want to add a Park and Page node to.

The CCR Tree Properties page appears.

3 Click the Park &Page link for the menu you want to add the node to.

The new Park&Page node appears on the CCR Tree Properties page.

4 Click the Change link for the Park and Page node.

The CCR Park and Page Node Properties page appears.

5 In the Caption box type a name for where you are paging the caller to, for example Support

Hotline. The caption can be a maximum of 50 characters.

6 If you want to transfer the call to an extension before you park and page it, in the Transfer DN

box type the extension you want to transfer the call to. If the call is not answered at this

extension it returns to the CCR Tree and a Park and Page is performed. If you leave this box

clear the call is immediately parked and paged.

7 Select the Transfer Before Page check box if you want to transfer the call to the extension

you specify in the Transfer DN box before it is parked and paged after the call park timeout.

If you define a Transfer DN but do not select the Transfer before page check box, the call is

parked, and is transferred to the DN after all of the page retries are tried.

8 From the Page Type list select the page type you want to use: internal zone, overhead paging

or both. The default is internal zone.

9 From the Paging Zone list select a number from 1 to 6, or All. If you use a CallPilot system

with a Compact ICS select a number from 1 to 3 or All. The default is 1.

If you use overhead paging this setting is ignored.

10 From the Page Retries list select a number from 0 to 5 that is the number of times the system

will try to page to the paging zone. The default is 1.

11 In the Retry Interval box type The number of seconds between paging retries. The retry time

is measured from the end of the playback of the page. The range is 5-300 seconds. The default

is 15 seconds.

Note: If you configure a CCR Tree with a Park and Page node with the Transfer

Before Page feature, and then program a telephone with Call Forward No Answer

(CFNA), you must ensure the number of rings for CFNA is less than the number

of rings for Transfer Callback.

CFNA takes precedence over Transfer Callback if it has a lower number of rings.

If you set CFNA with fewer rings that Transfer Callback, the call goes to voice

mail instead of to the Page. If you set CFNA with more rings than Transfer

Callback, the call goes to page when the Transfer Callback time is reached.

Nortel suggests if you use a telephone for Transfer Before Page, then you should

not use the CFNA or Call Forward All Calls (CFAC) features.

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Avaya CallPilot Manager Bedienungsanleitung Seite 95