
24 Preface
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You can print selected technical manuals and release notes free, directly from the
Internet. Go to the www.nortelnetworks.com/documentation URL. (The product
family for the BPS 2000 is Data and Internet.) Find the product for which you
need documentation. Then locate the specific category and model or version for
your hardware or software product. Use Adobe* Acrobat Reader* to open the
manuals and release notes, search for the sections you need, and print them on
most standard printers. Go to Adobe Systems at the www.adobe.com URL to
download a free copy of the Adobe Acrobat Reader.
Additionally, you can obtain printed books from Fatbrain.com. Contact
Fatbrain.com to order a printed book at http://www1.fatbrain.com/documentation/
nortel.
How to get help
If you purchased a service contract for your Nortel Networks product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller for assistance.
If you purchased a Nortel Networks service program, contact one of the following
Nortel Networks Technical Solutions Centers:
Additional information about the Nortel Networks Technical Solutions Centers is
available from the www.nortelnetworks.com/help/contact/global URL.
An Express Routing Code (ERC) is available for many Nortel Networks products
and services. When you use an ERC, your call is routed to a technical support
person who specializes in supporting that product or service.
To locate an ERC for
your product or service, go to the
http://www130.nortelnetworks.com/cgi-bin/
eserv/common/essContactUs.jsp
URL.
Technical Solutions Center Telephone
Europe, Middle East, and Africa (33) (4) 92-966-968
North America (800) 4NORTEL or (800) 466-7835
Asia Pacific (61) (2) 9927-8800
China (800) 810-5000
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