Avaya BCM50 Anleitung zur Fehlerbehebung Seite 27
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Chapter 3 Hardware Troubleshooting 27
BCM50 Troubleshooting Guide
To restart the system
1 Select Administration > Utilities > Reset.
2 Click the appropriate reset button.
Table 9 lists the Reset functions.
Testing basic hardware functionality
This section describes how to test the components of the BCM50 system, and how to troubleshoot
them if they fail the test.
Use the following procedures to help isolate and identify problems with your BCM50 hardware:
• To test the main unit on page 28
• To troubleshoot the main unit on page 28
• To test the expansion unit on page 29
• To troubleshoot the expansion unit on page 29
• To test the MBM on page 30
• To test a station MBM on page 30
Table 9 Reset functions
Function Description Impact
Reboot BCM50 System Restarts the operating system of the
BCM50 system
Temporarily stops all services on the
system. Restarts all services.
This operation does not affect
configuration parameters or
programming.
Warm Reset Telephony
Services
Restarts telephony services running
on the BCM50 system
Restarts all telephony services,
including LAN CTE, Voicemail, and
IP telephony.
This operation does not affect
configuration parameters or
programming.
Cold Reset Telephony
Services
Resets telephony programming of
the BCM50 system to the factory
defaults for that software level
Affects all telephony services,
including LAN CTE, Voicemail, and
IP telephony.
Telephony services restart with all
telephony programming at default
values for the specified region,
template, and start DN, for the
current software release level.
A cold reset erases voice message
mailboxes and messages if the DN
length is not set to system defaults.
For information about setting the DN
length, refer to the BCM50 Device
Configuration Guide.
Cold Reset Router Resets the router programming to
the factory defaults.
Affects services that rely on the
WAN.
- BCM50 Troubleshooting Guide 1
- Trademarks 2
- Task List 3
- Contents 5
- Chapter 10 7
- Chapter 11 7
- 8 Contents 8
- Chapter 1 9
- Acronyms 10
- Chapter 1 Introduction 11 11
- Table 1 List of acronyms 11
- 12 Chapter 1 Introduction 12
- NN40020-700NN40020-700 12
- Related publications 13
- 14 Chapter 1 Introduction 14
- Chapter 2 15
- Logical connections 16
- Chapter 3 17
- System status LEDs 18
- LAN port LEDs 19
- Figure 6 MBM LEDs 23
- DTM LEDs 24
- Check the wiring connections 25
- Verify the keycodes 25
- Restart the system 26
- To restart the system 27
- To test the main unit 28
- To troubleshoot the main unit 28
- To test the expansion unit 29
- To test the MBM 30
- To test a station MBM 30
- To test a trunk MBM 30
- To check the ATA2 wiring 31
- Reset to factory settings 31
- Reset levels 32
- Activate the reset feature 32
- Table 10 Level 1 reset 35
- Table 11 Level 2 reset 35
- Chapter 4 37
- Check line programming 38
- To check line programming 38
- Trunk/Line data 38
- Properties 40
- Preferences 42
- Restrictions 45
- Restoring system data 46
- Verify the software inventory 48
- Chapter 5 51
- Troubleshooting example 2 55
- Troubleshooting example 3 60
- Troubleshooting example 4 62
- Troubleshooting example 5 63
- Troubleshooting example 6 68
- Chapter 6 69
- Chapter 7 73
- Utilities 74
- Chapter 8 75
- Table 18 Release reasons 76
- Chapter 9 77
- Password protection 81
- Fault management 82
- System and status information 83
- Figure 13 Save dialog box 85
- Viewing the system health 86
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