Avaya BCM50 Anleitung zur Fehlerbehebung PDF herunterladen (Seite 81)

Chapter 10 Frequently Asked Questions 81

BCM50 Troubleshooting Guide

c Cold Reset Telephony Services will reset telephony programming to factory defaults.

Customer data will be lost.

d Cold Reset Router will reset the router programming to the factory defaults.

Password protection

This section answers the following frequently asked question:

• How do I recover a lost password for the BCM50? on page 81

How do I recover a lost password for the BCM50?

There is a Nortel support default user which cannot be deleted or modified. This account is set up

to allow Nortel troubleshooting technicians to access areas of the system that are not available to

other users. You can change the default challenge key, but be sure to retain a record of the change

so that Nortel support technicians can access your system.

Recovering a lost password

1 Select Configuration > Administrator Access > Security Policies, and select the Entry

Policy tab.

2 With the Challenge Key available, contact Nortel Technical Support and request help to

recover the lost password.

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Avaya BCM50 Anleitung zur Fehlerbehebung Seite 81