Avaya BCM50 Anleitung zur Fehlerbehebung PDF herunterladen (Seite 37)

BCM50 Troubleshooting Guide

Chapter 4

Software Troubleshooting

Use the information in this chapter to troubleshoot problems related to the BCM50 software

components.

Navigation

Complete the following tasks, in the order shown below, to troubleshoot some of the common

problems that you may encounter with the BCM50 software:

• Verify the software version on page 37

• Verify the keycodes on page 37

• Check the programming of lines and phones on page 37

• Restoring system data on page 46

• Verify the software inventory on page 48

Verify the software version

In the Element Manager, select Help > About. A panel displays and provides information about

the Element Manager, such as the Release level.

Verify the keycodes

If a specific feature is not functioning, verify that the feature is included in your installed

keycodes. For information about how to verify the installed keycodes, see Verify the keycodes on

page 25.

Check the programming of lines and phones

You can use the Element Manager to view the programming of lines and phones. When you view

the lines, the information on the panels may vary, depending on the type of line.

The Element Manager displays line information in two sections:

• The main section, Trunk/Line data, is located at the top of the screen and provides a table of

lines and the current or default settings.

• The bottom section contains three tabs. The contents of the tabs may vary, depending on the

line selected in the top table.

—The Properties tabbed panel provides the settings for individual line characteristics.

—The Preferences tab shows information that may vary from trunk to trunk

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Avaya BCM50 Anleitung zur Fehlerbehebung Seite 37