Avaya Call Center Reporting 3.0 Bedienungsanleitung PDF herunterladen (Seite 15)

Installing Nortel Networks Call Center Reporting

2. Insert the CallPilot 2.0 Documentation and Client Software CD into the CD drive of the PC.

3. On the taskbar, click the Start button, then click Run….

4. In the Run dialog box click on Browse… and select the CD Rom on your PC, and navigate

to the Optional Software folder. Double-click on the Optional Software folder, and then

double-click on the Call Center Reporting Master folder.

5. Click on the Setup.exe file, and then click Open. The Browse window closes.

6. Click on OK in the Run dialog.

7. The Nortel Networks Connects Splash Screen and the Nortel Networks Call Center

Reporting Welcome screens appear.

8. The Choose Destination Location window appears.

9. Click Next to accept the default location. To change the folder location, click Browse,

choose another folder location and then click Next.

As installation proceeds, a number of status dialog boxes appear, indicating the progress of the

installation. The Setup Complete window appears.

In order for Multiple Client PCs to have access to the Master Client PC, the network must be set

up correctly and the Multiple Client PCs must be able to see and access the Call Center

Reporting and Stats folders on the Master Client PC. There are certain settings on the Master

Client PC that need to be correctly set. See the Section titled Master Client PC File Sharing

below.

Master Client PC File Sharing

Note: Windows NT Workstation and Windows 2000 users only need to follow steps 5

to 9 above, remembering to set the type of access required in step 8 by clicking on

the Permission button. Set Permissions to Full.

To set up the Master Client PC to allow file sharing:

1. Click on the Start button and then click Settings. Select Control Panel and then Network

and highlight Client for Microsoft Networks.

2. Click on the button marked File and Print Sharing.

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Avaya Call Center Reporting 3.0 Bedienungsanleitung Seite 15