Avaya Call Center Reporting 3.0 Bedienungsanleitung PDF herunterladen (Seite 34)

Wallboards

Configure window tabs

Company

Use this tab to enter details of your company. Your Company Name will be included in any

printed reports.

Skillsets

Select this tab to upload the Skillset information, and to change the default Passwords for access

to the Skillset Level (the Supervisor Password). If no information is uploaded from the Call

Center, the Skillset names will default to Skill01, Skill02and so on to Skill50, and the Passwords

will default to 901, 902 … 950.

Skillset names are truncated to 7 characters when they are Uploaded from the Call Center, so, for

ease of identification, they should be entered into the Call Center in a fashion which makes their

first 7 characters unique.

Uploading the Skillset information from the Call Center platform

1. Click the Skillsets tab.

2. Click the Upload Skillset Data button.

3. The Config Update dialog appears, and the Skillset configuration information is

transferred from the Call Center platform to the Nortel Networks Call Center Reporting

application, and added to the configuration database of the Master Client PC. The name

of the Skillset currently being added to the configuration database is displayed as a means

of tracking the upload progress (see page 36). (Should have a screen cap.)

4. The transfer of information to the Nortel Networks Call Center Reporting is practically

instantaneous. The progress indicator is actually showing the information being written

to the configuration database. During this period the Nortel Networks Call Center

Reporting application is operating as normal; it is still tracking Agent and Line activity

and recording these activities into the statistical database, and doing so using the newly

transferred information.

5. When the upload is completed, the word Finished appears in the Config Update dialog,

and the OK button becomes available (non-greyed out). (See page 59.)

6. Click OK.

If Nortel Networks Call Center Reporting has been in operation with the existing

Skillset names and you are uploading changes to the Skillset names (modified

Skillset names) you may need to close down and re-start the user interface screen

and the RDBServer in order to force the system to use the newly uploaded Skillset

names in the reports.

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Avaya Call Center Reporting 3.0 Bedienungsanleitung Seite 34