Avaya Call Center Reporting 3.0 Bedienungsanleitung PDF herunterladen (Seite 6)

How to use this Guide

Statistical Settings — explains how to tailor the analysis of the management information to

suit your requirements.

Real Time Information — describes how to access and view the Real Time management

information provided by Nortel Networks Call Center Reporting.

Management Reports — describes how to access and view the Current and Historical

management information collected by Nortel Networks Call Center Reporting.

Glossary of Terms — describes words and phrases used within this document.

Index — provides an alphabetical list of information topics contained in this guide and the page

number of where the information is located.

Other documents

For more information about Business Communications Manager Call Center, refer to the

following documents:

• Call Center Set Up and Operation Guide

• Multimedia Call Center Set Up and Operation Guide

• Software Keycode Installation Guide

For more information about CallPilot 2.0 Call Center, refer to the following documents:

• CallPilot2.0 Telephone Administration Guide

• Software Keycode Installation Guide

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Avaya Call Center Reporting 3.0 Bedienungsanleitung Seite 6