Avaya Call Center Reporting 3.0 Bedienungsanleitung PDF herunterladen (Seite 30)

Using Nortel Networks Call Center Reporting

By looking at the title bar of the Main Window you will always be able to tell to which level you

have Logged In to or signed through to.

The following menu options are available to select:

Level

Log-In… - allows you to access configuration and management information.

Sign Through - (System Manager level only) allows you to obtain a skillset level view without

having to Log Out from System Manager level and then Log In again using the Skillset level ID

and Password. The Sign Through dialog appears which displays all of the 50 Skillsets. You can

sign through to a Skillset by double clicking directly on the name of the Skillset, or by

highlighting the Skillset you wish to sign through to, and then clicking the OK button.

Print - allows you to print management reports.

Log-Out - allows you to exit without closing the user interface.

Log Out & Exit… - allows you to exit and close the user interface.

View

Toolbar - displays the Toolbar when selected. The toolbar consists of various shortcut icons.

When the mouse pointer is positioned over an icon, a description of the icon function is

displayed.

Status Bar - displays the Status Bar when selected. The status bar appears at the base of the

main window and offers a description of either a shortcut icon under the mouse pointer, or an

option selected from the main menu.

System (System Manager level only)

Configure - opens the main configuration window (if the Access to Configuration option was

checked during the Log In process).

Nortel Networks Call Center Reporting Status - opens a window that shows the Nortel

Networks Call Center Reporting status and any diagnostic messages from the RDB Server. The

Data Log is always running. The Data Log can be closed and a new Data Log started from this

window, when advised to do so by your distributor. You can only do this if you have signed in

with access to the Configuration.

Management-Info

Statistical Set up – allows you to specify settings which affect the display or reporting of

information

Real Time – displays the Real Time screens to allow you to monitor the activity within, and

performance of, your Call Center

Current Reports – display or print reports relating to the current hour or the current day

Historical Reports… - display or print reports relating to information gathered and stored

before the current day

Abandoned Caller ID Report… - display or print the Abandoned Caller ID report (Skillset

level only (901 … 950)

Print Schedule… - set up automatic print schedules to have selected reports printed

automatically at designated times.

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Avaya Call Center Reporting 3.0 Bedienungsanleitung Seite 30