Avaya Call Center Reporting 3.0 Bedienungsanleitung PDF herunterladen (Seite 57)

Real Time information

The Agent is tracked correctly on the Real Time screens and in the reports, but they are

identified as ‘Agntxxx’ as described above.

Agent and Skillset names are truncated to 7 characters when they are Uploaded from the Call

Center, so, for ease of identification, they should be entered into the Call Center in a fashion

which makes their first 7 characters unique.

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Avaya Call Center Reporting 3.0 Bedienungsanleitung Seite 57