Avaya BCM 4.0 Call Detail Recording System Bedienungsanleitung PDF herunterladen (Seite 37)

Chapter 3 Configuring and managing CDR data 37

Call Detail Recording System Administration Guide

4 Set the parameters on the Data File Transfer page to specify the server to which CDR

information is sent. For information about the parameters on this screen, refer to the table

“Data File Transfer settings” on page 34.

5 Click Push Now.

The BCM starts transferring Call Detail Recording information to the specified servers.

Using CDR Livestream

The CDR Livestream is an application that you can use to monitor real-time call activity from a

PC. You download the CDR Livestream to a PC, and are then able to connect to a BCM and view

and print real-time call activity.

To use CDR Livestream you require:

• a client PC to view the data

• a CDR user account with privileges for the CDR User Group on the BCM

• the CDR Livestream application installed and configured

To install CDR Livestream

1 Exit any Windows programs that are running.

2 Start a browser session and connect to the BCM web page.

The BCM Login dialog box appears.

3 Enter your username and password and click OK.

The Welcome to BCM page appears.

4 Click the Administrator Applications link.

The Administrator Applications page appears.

5 Click the CDR Clients link.

The CDR Clients download page appears.

6 Click the Download CDR Clients link.

The File Download dialog box appears.

7 Click Save and save the application to where you want to install it.

8 After the application downloads, double-click it to launch the installation, and follow the

instructions in the Installation Wizard.

Note: When you use the Transfer Immediately option, you do not need to set Transfer

Time, Transfer Day, Day of Week and Day of Month.

Note: The CdrClientInstaller.exe file installs the CDR Livestream and the CDR Pull

Client.

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Avaya BCM 4.0 Call Detail Recording System Bedienungsanleitung Seite 37