Avaya BCM 4.0 Call Detail Recording System Bedienungsanleitung PDF herunterladen (Seite 50)

50 Chapter 4 Call Detail Recording reports

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Figure 26 Room status basic

A Standard Hospitality record with room 732 status set as basic

Figure 27 Room status mid

A Standard Hospitality record with room 73 status set to mid

Figure 28 Room status full

A Standard Hospitality record with room 7 status set to full

Target line/physical lines

If you use target lines on digital trunks, the Call Detail Recording reports show both the target line

and the physical line number.

Figure 29 Target line and physical line

An incoming call on a target line. The target line number is 101 and the physical line number is 38.

Station 7468 answers the call.

Busy reports

CDR produces two types of busy reports:

• Direct Inward Dial

• Target Line

Direct Inward Dial busy

A call rings busy when the digital line is set up as a Direct Inward Dial (DID) line that requires

receive digits to route the call through the BCM 4.0 server via a target line. If all target line

destinations are busy, the unit returns a busy signal instead of routing the call to the prime station

set. CDR produces a busy report.

-------- 23/01/98 23:49:00 STN = 732

HOSPITALITY BASIC

-------- 23/01/98 23:49:00 STN = 73

HOSPITALITY MID

-------- 23/01/98 23:49:00 STN = 7

HOSPITALITY FULL

-------- 12/12/97 12:00:01 LINE = 0101 STN = 7468

00:00:00 INCOMING CALL

LINE = 0038

00:28:33 CALL RELEASED

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Avaya BCM 4.0 Call Detail Recording System Bedienungsanleitung Seite 50