Avaya BCM 4.0 Call Detail Recording System Bedienungsanleitung PDF herunterladen (Seite 57)

Chapter 4 Call Detail Recording reports 57

Call Detail Recording System Administration Guide

Figure 41 Start header line

The header line indicates the start of a call report, or the continuation of a call report after a

transfer.

Figure 42 Restart line

The restart line follows the header line when CDR or the BCM 4.0 server restarts

Figure 43 Call ringing line

The line following the header line (with all five fields), or after the CLID Information. The time in

the header line shows when the call was answered. This time minus the ringing duration (the third

field) shows when the call started ringing.

Call Detail Recording reports calls based on events (change of call states):

• First field: time the associated event occurred. The time is an offset from the start time of the

call indicated in the header.

• Second field: describes the event associated with the call. Events can be either a call state, such

as hold or transfer, or a user action, such as account code entry.

• Third field: data that describes the action in the second field.

Figure 44 Outgoing line

The line following the header line (with all five fields). The time in the header line field shows

when the call was initiated.

Figure 45 Sample unanswered call line

The line following the header line if an incoming call is unanswered.

Figure 46 Sample busy line

The line that appears if an incoming call receives busy treatment

-------- MM/DD/YY HH:MM:SS LINE = XXXX STN = XXXXXX

RECORD RESTART

00:00:00 INCOMING CALL RINGING 0:04

00:00:00 OUTGOING CALL

00:00:00 NO ANSWER RINGING 0:22

00:00:00 BUSY

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Avaya BCM 4.0 Call Detail Recording System Bedienungsanleitung Seite 57