Avaya CP Unified Messaging Installationshandbuch PDF herunterladen (Seite 59)

Chapter 4 Troubleshooting 59

CallPilot Unified Messaging Installation and Maintenance Guide

• Ask the subscriber to verify that no attachment is empty. An empty attachment causes the

entire message to be rejected. Delete the empty attachment and try sending the message again.

Verify that you can ping the Business Communications Manager system:

1 At the DOS prompt, type:

ping <Business Communications Manager FQDN>

2 If the response is “request timed out,” then type:

ping <Business Communications Manager IP address>

Note: If there is a reply, then the Business Communications Manager system FQDN has not

been properly configured to your Domain Name System (DNS). Contact your DNS

administrator for assistance.

3 If there is no reply, verify that the Business Communications Manager system can be reached

on your LAN. Contact your IS administrator for help.

4 Verify that the Business Communications Manager system is up and running.

Non-delivery notification

The subscriber receives non-delivery notifications for messages.

1 Ask the subscriber to verify that they have a valid attachment type.

2 Ask the subscriber to make sure that their mailbox is not full.

3 Ask the subscriber to make sure that they are addressing the message correctly. See “Address

Formats” in the online Help.

4 Ask the subscriber to ensure that they are attaching only TIFF-F, VBK, WAV, or TXT files to

your messages. Unified Messaging does not accept any other file types.

5 If the subscriber is sending to a remote location, ask the subscriber to verify that the address is

valid and still exists.

6 For fax machines, ensure that the fax number is valid and the machine is accepting faxes.

7 Ensure that the subscriber has the capability to dial the number. Refer to the CallPilot

Manager Set Up and Operation Guide.

8 Verify that the remote server is responding by issuing a network command on the Business

Communications Manager system. Internet Mail clients cannot send or receive WAV files.

"Unknown" appears in the Sender field

In some messages, the subscriber sees a name or phone number in the Sender field. In other

messages, the subscriber sees “Unknown.”

If the caller’s phone system has Calling Line ID, CLID information appears in the Sender field for

messages that are created when people phone you and you are not available. If CLID information

is not provided, it appears as “Unknown.” For messages that are sent from people using

Networking, if the sender’s name is not provided to the CallPilot system, the Sender field appears

as “Unknown.”

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Avaya CP Unified Messaging Installationshandbuch Seite 59