Avaya CP Unified Messaging Installationshandbuch PDF herunterladen (Seite 62)

62 Chapter 4 Troubleshooting

P0606020 01

The Message Waiting Indicator is active but there is no new message

The subscriber’s telephone message waiting indicator is activated but there is no new message in

the subscriber’s Desktop Inbox. Messages are downloaded from the Business Communications

Manager system with the same frequency as email messages (this applies only to Lotus Notes

subscribers).

1 To adjust the frequency, on the File menu, select Tools.

2 Click User Preferences and click Mail.

3 Change the Check for mail every __ minutes setting.

4 If you want to check for mail immediately, on the Actions menu, select Refresh CallPilot

Message List.

A reply to a message sent from Eudora is rejected on an AMIS network

A reply to a message cannot be sent over an AMIS network. This is caused by autotext placed at

the start of the message.

1 Open the Eudora.ini file using a text editor, such as Notepad.

2 Under the [Settings] statement, add these lines:

ReplyAllAttribution=

ReplyAttribution=

3 On the File menu click Save to save the settings.

Unified Messaging does not work properly for subscribers who use ICQ

Express with Outlook

Unified Messaging is incompatible with the ICQ Express add-on for Microsoft Outlook. Advise

the subscriber to remove the ICQ Express add-on. Removing this add-on does not affect the

operability of ICQ, it only removes the ICQ content from Outlook.

To remove the ICQ Express add-on:

1 Start Microsoft Outlook.

2 On the Tools menu select Options.

3 Click the Other tab and select Advanced Options.

4 Click the COM Add-Ins button.

5 Select ICQ Express and click the Remove button.

Unified Messaging and ICQ will now both operate as expected.

In sent messages digits or symbols appear instead of language-specific

symbols

The only character sets that are supported are us-ascii and ISO-8859-1. The messaging client must

be configured to use ISO-8859-1 character encoding, usually displayed as the option Western

(ISO-8859-1) or Western European ISO in most e-mail applications. This does not restrict users in

other countries from using text messaging, only which character sets can be used to compose and

send these messages.

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Avaya CP Unified Messaging Installationshandbuch Seite 62