Avaya CP Unified Messaging Installationshandbuch PDF herunterladen (Seite 70)

70 Chapter 4 Troubleshooting

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CPTrace

You can use CPTrace to collect information about problems with one of the desktop clients that

CallPilot runs on. You save this information to a log file that you can analyze to determine the

cause of the problem.

Problems you can look for include:

• trouble connecting to the Business Communications Manager system

• CallPilot player problems

• address book problems

• problems with message compose, reply, forward, delete and notification

To use CPTrace, you must understand Unified Messaging functionality and the corresponding

components on the IMAP server.

CPTrace.exe is installed with each desktop client in the \Program Files\Nortel\<client directory>:

• for Microsoft Outlook, in nmdc

• for Lotus Notes in nmin

• for GroupWise in nmgw

Using CPTrace

To use CPTrace, double-click the CPTrace.exe in the corresponding desktop client directory.

Note: Running CPTrace affects how CallPilot works. It is possible that you will not be

able to reproduce problems while CPTrace is running.

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Avaya CP Unified Messaging Installationshandbuch Seite 70