Avaya Call Detail Recording System Bedienungsanleitung PDF herunterladen (Seite 50)

50 Norstar reports

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The following diagram shows an example of end of call with zero charges.

Figure 22 Sample end of call with no charge

The following diagram shows an example of end of call with charges not available.

Figure 23 Sample end of call with charges not available

Norstar reports

Use Norstar reports when the you assign the Business Communications Manager Call Detail

Recording output to a printer or Call Accounting package designed to use the Norstar report.

This section describes the Norstar reports and explains how to interpret the reports.

Norstar report types

The Call Detail Recording supports four different Norstar report types:

• “Norstar Standard reports”

• “Norstar CLID reports”

• “Norstar Real Time report”

• “Norstar All report”

Norstar Standard reports

Norstar Standard reports always start with a header line indicating the date (MM/DD/YY) time

(HH/MM/SS), LINE field and STN field. The reports have at least one event line showing an event

and time stamp. The following diagram shows an example of an Outgoing call in Standard format.

Figure 24 Sample outgoing call

N 013 00 DN0285 T181000 07/19 17:33 00:00:04 45678

00000 000000

N 001 00 DN0285 T181000 07/19 17:43 00:00:02 888

-------- 04/04/99 11:39:43 LINE = 0003 STN = 7425

00:00:00 OUTGOING CALL

DIGITS DIALED 5551212

00:00:37 ACCOUNT CODE 87

00:12:59 CALL RELEASED

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Avaya Call Detail Recording System Bedienungsanleitung Seite 50