
58 Norstar reports
P0993139 05
Voice over IP calls
Calls, both incoming and outgoing, that use the Voice over IP (VoIP) protocol appear in the CLID
report. The following diagram shows an example of an incoming call using Voice over IP.
Figure 42 Sample incoming call with VoIP
Dialed number identification service
Certain trunk types support the delivery of Dialed Number Identification Service (DNIS). Call
Detail Recording supports the reporting of DNIS as part of the CLID call reports. Both the Norstar
CLID and Norstar Real Time format support DNIS reporting. The following diagram shows an
example of an incoming call with DNIS information.
Figure 43 Sample incoming call with DNIS
Note: Business Communications Manager only support DNIS with the necessary
hardware installation and trunk configuration to deliver DNIS information.
-------- 12/03/99 14:36:00 LINE = 0035
CALLING NUMBER 7355303
NAME UNKNOWN
UNKNOWN
BC = SPEECH
VOIP CALL
00:00:00 NO ANSWER RINGING 0:02
-------- 01/01/99 01:38:00 LINE = 0001 STN = 221
CALLING NUMBER 6135551212
NAME UNKNOWN
UNKNOWN
DNIS NUMBER 9772210
BC = SPEECH
PRI SERVICE TIE 0
00:00:00 INCOMING CALL RINGING 0:00
00:01:35 CALL RELEASED
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