Avaya CallPilot Manager Bedienungsanleitung PDF herunterladen (Seite 10)

10 Chapter 1 Getting started with CallPilot Manager

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CallPilot options

CallPilot has options that enhance your office communications. You need a software authorization

code to enable a CallPilot option. Contact your vendor if you want to trial or purchase a software

authorization code.

CallPilot options are:

Message Networking

Message Networking links your CallPilot system with other voicemail systems and allows the

exchange of voice messages between users at different sites. CallPilot supports Digital networking

and Audio Messaging Interchange Specification (AMIS) networking.

For information about networking refer to the CallPilot Message Networking Set Up and

Operation Guide.

Call Center

Call Center is an application that handles incoming calls as efficiently and economically as

possible. Call Center answers calls, then routes the calls to agents in a skillset that most closely

matches the needs of the caller. Calls can be routed based on the origin of the call, the destination

of the call, or the information entered by the caller. Callers can be given high or low priorities.

Callers can overflow to different groups or skillsets of agents, transfer out of the system, leave a

message, and hear announcements or informative messages.

For information about Call Center refer to the Nortel Networks Call Center Set Up and Operation

Guide.

If you use CallPilot 100/150 you can set up either CallPilot or Call Center as the primary

application on your system.

Fax

Fax is a CallPilot option that enhances your office communications by providing incoming and

outgoing fax capability. With Fax, callers can send and retrieve fax messages as easily as they send

and retrieve voice messages. The Fax option includes Fax Mail, Fax On Demand and Fax

Overflow. Fax Answering is available even if you do not have the Fax option installed on your

system.

For information about Fax refer to the CallPilot Fax Set Up and Operation Guide.

Fax is not available for CallPilot 100/150.

Unified Messaging

With Unified Messaging subscribers can use their email application to access voice, fax and text

messages from their personal computer. Unified Messaging can be used with several popular

email applications. Unified Messaging is available for Business Communications Manager.

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Avaya CallPilot Manager Bedienungsanleitung Seite 10