Avaya CallPilot Manager Bedienungsanleitung Seite 91
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Chapter 8 Working with CCR Trees 91
CallPilot Manager Set Up and Operation Guide
6 From the Destination list box, select a destination. The destination is the location on the CCR
Tree that callers go to after the Information message plays:
• Previous: returns to the Previous menu node
• Home: returns the call to the Home node prompt
• Disconnect: disconnects the call
7 To record the Primary and Alternate prompts, click the Voice button and follow the steps in
“Importing greetings, prompts or names” on page 52 to record a prompt from your computer
or
follow the steps in “Importing greetings, prompts or names” on page 52 to select a previously
recorded prompt. These prompts are the information message that the caller hears when they
are routed to this node.
8 Click the Submit button.
Adding a Mailbox node
Adding a mailbox node gives callers a mailbox where they can leave a message or listen to an
Information message, depending on the mailbox type.
A mailbox cannot receive messages until it is initialized. For information on initializing
mailboxes, see
“Initializing a mailbox” on page 34.
To add a Mailbox node
Use a Mailbox node to transfer callers to a Subscriber, Information or Fax On Demand mailbox.
1 Click the Custom Call Routing heading.
The CCR Tree Administration page appears.
2 Click the Change link for the CCR Tree that you want to add a Mailbox node to.
The CCR Tree Properties page appears.
3 Click the Mailbox link.
The new Mailbox node appears on the CCR Tree Properties page.
4 Click the Change link for the Mailbox node.
The CCR Mailbox Node page appears.
5 In the Mailbox Number box type the mailbox number of the Subscriber, Information, or Fax
on Demand mailbox you want the call to transfer to. You must create the mailbox before you
can assign it to a Mailbox node.
6 From the Destination list box, select a destination. The destination is the location on the CCR
Tree that callers go to after they leave a message.
• Previous: returns to the Previous menu
• Home: returns the call to the Home node prompt
• Disconnect: disconnects the call
7 Click the Submit button.
- CallPilot Manager 1
- Set Up and Operation Guide 1
- CallPilot Manager Set Up and 2
- Operation Guide 2
- Contents 3
- Contents 4
- Chapter 5 4
- Chapter 6 5
- Chapter 7 5
- Chapter 8 6
- Chapter 9 6
- Chapter 1 9
- CallPilot options 10
- Desktop Messaging 11
- Using the dialpad 12
- Related publications 14
- How to get help 15
- Chapter 2 17
- Using CallPilot Manager 17
- Java environments 18
- Starting CallPilot Manager 19
- System timeout 20
- Chapter 3 23
- CallPilot mailboxes 23
- General Delivery Mailbox 24
- Subscriber mailboxes 24
- Guest mailboxes 25
- Information mailboxes 26
- Mailbox Class of Service 28
- CallPilot 100/150 29
- Networking option 29
- Mailbox properties 30
- Auto-Login 31
- Alternate extensions 31
- Express Messaging Line 32
- Call Screening 32
- Restricting outdialing 33
- Initializing a mailbox 34
- Chapter 4 37
- Working with mailboxes 37
- Adding a Guest mailbox 38
- Adding an Information mailbox 39
- Adding many mailboxes 40
- About mailbox passwords 42
- Changing mailbox settings 43
- To edit a Class of Service 44
- Deleting a mailbox 45
- About Group Lists 46
- Adding a Group List 47
- Changing a Group List 48
- To change a Group List 48
- Setting up the Auto Attendant 55
- Greeting Tables 56
- Holiday List 58
- About Holiday status 60
- About Company Greetings 62
- Recording a Company Greeting 63
- Setting up a Greeting Table 63
- Setting the business hours 65
- Assigning a menu repeat key 67
- Auto Attendant Menu 68
- Recording a Custom Menu 68
- About Touchtone Gate 70
- About the CLID Routing Table 72
- Configuring line answering 76
- Custom Call Routing 77
- Example of a Home node 79
- Company Greeting 79
- Home node 79
- Planning a CCR Tree 80
- About CCR Tree structure 80
- Mailbox node 81
- Transfer node 81
- Destination 82
- Park and Page node 82
- An example of a CCR Tree 83
- Working with CCR Trees 85
- Creating a Home Transfer node 87
- Creating a Home Mailbox node 87
- Copying a CCR Tree 88
- To copy a CCR Tree 88
- Adding nodes to the Home node 89
- Adding a Menu node 90
- Adding an Information node 90
- Adding a Mailbox node 91
- Adding a Transfer node 92
- Adding a Park and Page node 93
- To add a Park and Page node 94
- Testing a CCR Tree 96
- Disabling a CCR Tree 97
- Changing a node 98
- Deleting a node 98
- Deleting a CCR Tree 98
- CallPilot reports 99
- Mailbox Information Report 100
- All Mailbox Activity Report 102
- Event Log Report 102
- CCR Tree Usage Report 103
- P0605664 03 104
- Fax Usage Report 105
- System Configuration Report 106
- Resetting Mailbox statistics 107
- Chapter 10 109
- CallPilot system properties 109
- 24 Click the Submit button 111
- Chapter 11 113
- Dialing Translation 113
- numbers 114
- Network Access 115
- Translation properties 116
- Translation Table 117
- Translation Table entries 117
- Table entry 118
- Chapter 12 119
- Viewing switch properties 120
- Creating Access Passwords 120
- Chapter 13 123
- CallPilot Manager operations 123
- and presents each caller 126
- Setting the Operator status 128
- To set the Operator status 128
- Setting the Business Status 131
- To set the Business Status 131
- Setting up line answering 133
- To assign Answer Lines 133
- Chapter 14 135
- Information mailbox messages 137
- Chapter 15 139
- Troubleshooting CallPilot 139
- Chapter 16 143
- CallPilot configuration tips 143
- To Call Forward All Calls 144
- On Your Toes Dance Studio 145
- The central receptionist 145
- The Costume Room 146
- Bridge Stone Engineering 147
- The managers 149
- Shipping and Receiving 149
- Feature compatibility 150
- Chapter 17 153
- Transfers checkboxes 154
- 3 Click the Submit button 154
- Centralized Voicemail notes 155
- Appendix 157
- Default configuration values 157
- Glossary 159
- 160 Glossary 160
- Glossary 161 161
- 162 Glossary 162
- Glossary 163 163
- 164 Glossary 164
- Glossary 165 165
- 166 Glossary 166
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