Avaya CallPilot Manager Bedienungsanleitung PDF herunterladen (Seite 147)

Chapter 16 CallPilot configuration tips 147

CallPilot Manager Set Up and Operation Guide

CallPilot for a medium business

Bridge Stone Engineering

CallPilot is assigned as the Call Forward No Answer (CFNA) extension for all telephones in the

office. This means that any call that is not answered by a mailbox owner transfers to their mailbox.

Subscribers have buttons programmed on their display telephone for the CallPilot Leave Message

(

≤·°‚) and Open Mailbox (≤·°⁄). This gives easy access to these frequently

used features.

Employees have a mailbox number that is the same as their telephone extension. Subscribers have

initialized their mailbox and recorded a Personal Mailbox Greeting.

When the receptionist is not available, callers use Custom Call Routing to route their call along a

call path.

The central receptionist

Bridge Stone’s receptionist handles all calls from the published telephone number. When the

receptionist is unable to answer the telephone within four rings, the Auto Attendant answers the

call. The receptionist is also the designated Operator. When a caller presses ‚ to speak with the

operator, the caller transfers to the receptionist.

Here is how Bridge Stone’s communication system works.

Bridge Stone’s public telephone number is 123-1234. All lines appear on the receptionist’s

telephone. CallPilot is the Prime Set for each of the six lines. The Delayed Ring Transfer (DRT)

feature forwards unanswered lines to the Auto Attendant.

Note: Delayed Ring Transfer is a system-wide call handling feature. All lines

programmed as DRT to Prime are forwarded after four rings. This is done by setting the

Prime Set of the line to the CallPilot extension.

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Avaya CallPilot Manager Bedienungsanleitung Seite 147