Avaya CallPilot Manager Bedienungsanleitung Seite 137
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Chapter 14 CallPilot Manager operations 137
CallPilot Manager Set Up and Operation Guide
Setting the Business Status
The Business Status setting overrides the Morning, Afternoon, and Evening Greeting Tables.
If you set the Business Status to Yes, greetings are played according to the time scheduled in the
Greeting Tables. For example, if Business Status is set to Yes, the Morning, Afternoon and
Evening Greetings play automatically according to the start times programmed in the Greeting
Tables.
When the receptionist sets the Business Status to No at the end of the business day or prior to the
weekend, the Non-business hours Greeting plays until the receptionist sets the Business Status to
Yes.
Have the receptionist or designated Operator change the Business Status to Yes in the morning
when your company opens. At the end of the business day, have the Receptionist or designated
Operator set the Business Status to No.
To set the Business Status
1 Press .
2 Enter the Operator password and press
.
3 Press
.
This display appears if you have Intelligent Contact Center
installed. If you do not have Contact Center installed, go to step 4.
4 Press
.
5 Press
to toggle between Y and N.
6 Press to end the session.
- BCM50 3.0 1
- CallPilot 1
- Trademarks 2
- Task List 3
- 6 Task List 6
- Contents 7
- 12 Contents 12
- Chapter 1 13
- 14 Chapter 1 Getting started 14
- Audience 15
- Acronyms 16
- Symbols and text conventions 17
- Using the dialpad 19
- How to get Help 20
- Chapter 1 Getting started 21 21
- 22 Chapter 1 Getting started 22
- Chapter 2 23
- Starting CallPilot Manager 24
- for BCM from Element Manager 24
- System timeout 25
- Chapter 3 27
- General Delivery Mailbox 28
- Subscriber mailboxes 28
- Guest mailboxes 29
- Information mailboxes 30
- Mailbox Class of Service 32
- Mailbox options 34
- Message Waiting Notification 35
- Outdial type 35
- Auto-Login 35
- Alternate extension 36
- Express Messaging Line 36
- Call Screening 37
- Mailbox Restrictions 37
- Park and Page 37
- Restricting Outdialing 38
- Initializing a mailbox 39
- Chapter 4 41
- Adding a Guest mailbox 42
- Adding an Information mailbox 43
- Adding many mailboxes 44
- About mailbox passwords 45
- Trivial passwords 46
- Incorrect password lock-out 46
- Password expiry 46
- Changing mailbox settings 47
- To edit a Class of Service 48
- Deleting a mailbox 49
- About Group Lists 50
- Adding a Group List 51
- Changing a Group List 52
- To change a Group List 52
- Chapter 5 53
- Chapter 6 59
- Greeting Tables 60
- Holiday List 61
- About Holiday status 64
- About Company Greetings 65
- Recording a Company Greeting 66
- Setting up a Greeting Table 66
- Setting the business hours 68
- Assigning a menu repeat key 69
- Auto Attendant Menu 70
- Recording a Custom Menu 70
- 4 Click Submit 72
- About Touchtone Gate 73
- About the CLID Routing Table 74
- Configuring line answering 78
- Chapter 7 79
- Planning a CCR Tree 81
- About CCR Tree structure 82
- Mailbox node 83
- Transfer node 83
- Destination 83
- Park and Page node 83
- An example of a CCR Tree 84
- Chapter 8 85
- To create a Home menu node 86
- To create a Home Mailbox node 87
- Adding nodes to the Home node 88
- Adding a Menu node 89
- Adding an Information node 89
- Adding a Mailbox node 90
- Adding a Transfer node 91
- Adding a Park and Page node 92
- To add a Park and Page node 93
- Testing a CCR Tree 96
- Disabling a CCR Tree 98
- Changing a node 99
- Deleting a node 99
- Deleting a CCR Tree 99
- NN40090-300NN40090-300 100
- Chapter 9 101
- Mailbox Information Report 102
- Table 4 103
- All Mailbox Activity Report 104
- Event Log Report 104
- CCR Tree Usage Report 105
- Table 5 106
- Fax Usage Report 107
- System Configuration Report 108
- Table 7 109
- Resetting Mailbox statistics 110
- Chapter 10 111
- Chapter 11 115
- Name Dialing 116
- Auto Attendant 116
- Greeting Table 116
- Chapter 12 121
- numbers 122
- Network Access 123
- Translation properties 124
- Translation Table 124
- Translation Table entries 124
- Table entry 125
- Chapter 13 127
- Chapter 14 129
- and presents each caller 132
- Setting the Operator status 134
- To set the Operator status 134
- Setting the Business Status 137
- To set the Business Status 137
- Norstar Voice mail Interface: 138
- Setting up line answering 139
- To assign Answer Lines 139
- Chapter 15 141
- Forwarding e-mail address 146
- Chapter 16 151
- Information mailbox messages 153
- Chapter 17 157
- Chapter 18 163
- To Call Forward All Calls 164
- On Your Toes Dance Studio 165
- The central receptionist 165
- The Costume Room 166
- Bridge Stone Engineering 167
- Feature compatibility 169
- Transfer Callback 173
- Appendix A 175
- Glossary 179
- 180 Glossary 180
- Glossary 181 181
- 182 Glossary 182
- Glossary 183 183
- 184 Glossary 184
- Glossary 185 185
- 186 Glossary 186
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