Avaya CallPilot Manager Bedienungsanleitung Seite 180
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180 Glossary
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Business Status
A setting that overrides the schedule of the Greeting Table and plays the Non-business
greeting until turned off.
CallPilot
CallPilot is a versatile business communications tool that you can use to:
• answer incoming calls
• offer callers a selection of options to route their calls or access information
• provide advanced voice mail, Auto Attendant and call handling capabilities
CallPilot includes voice mail, Auto Attendant, Custom Call Routing and Fax Answering
features.
CallPilot also has optional features such as Fax, Contact Center, Desktop Messaging and
Messaging, and MeetMe Conferencing that enhance your communications. What options
are available to you depends on what system you use.
Call Screening
If you change the mailbox transfer option to Screened, subscribers can listen to a
recording of the caller’s name before accepting a call.
CCR
See Custom Call Routing.
Channel configuration
The number of channels on the CallPilot unit designated for outdialing.
Class of Service
A Class of Service (COS) defines the values for the special features of a mailbox. When
you add a mailbox you choose a Class of Service that provides the level of service
appropriate for the subscriber. A mailbox cannot be added without a Class of Service.
Company Directory
An internal list of the names of subscribers with initialized mailboxes designated to appear
in the directory.
Configuration
The tasks involved in setting up CallPilot. For example, configuring the Central Office
(CO) lines answered by CallPilot.
Configuring CallPilot lines
The tasks involved in determining which external lines are answered by CallPilot and
which Greeting Table is assigned.
COS
See Class of Service.
- BCM50 3.0 1
- CallPilot 1
- Trademarks 2
- Task List 3
- 6 Task List 6
- Contents 7
- 12 Contents 12
- Chapter 1 13
- 14 Chapter 1 Getting started 14
- Audience 15
- Acronyms 16
- Symbols and text conventions 17
- Using the dialpad 19
- How to get Help 20
- Chapter 1 Getting started 21 21
- 22 Chapter 1 Getting started 22
- Chapter 2 23
- Starting CallPilot Manager 24
- for BCM from Element Manager 24
- System timeout 25
- Chapter 3 27
- General Delivery Mailbox 28
- Subscriber mailboxes 28
- Guest mailboxes 29
- Information mailboxes 30
- Mailbox Class of Service 32
- Mailbox options 34
- Message Waiting Notification 35
- Outdial type 35
- Auto-Login 35
- Alternate extension 36
- Express Messaging Line 36
- Call Screening 37
- Mailbox Restrictions 37
- Park and Page 37
- Restricting Outdialing 38
- Initializing a mailbox 39
- Chapter 4 41
- Adding a Guest mailbox 42
- Adding an Information mailbox 43
- Adding many mailboxes 44
- About mailbox passwords 45
- Trivial passwords 46
- Incorrect password lock-out 46
- Password expiry 46
- Changing mailbox settings 47
- To edit a Class of Service 48
- Deleting a mailbox 49
- About Group Lists 50
- Adding a Group List 51
- Changing a Group List 52
- To change a Group List 52
- Chapter 5 53
- Chapter 6 59
- Greeting Tables 60
- Holiday List 61
- About Holiday status 64
- About Company Greetings 65
- Recording a Company Greeting 66
- Setting up a Greeting Table 66
- Setting the business hours 68
- Assigning a menu repeat key 69
- Auto Attendant Menu 70
- Recording a Custom Menu 70
- 4 Click Submit 72
- About Touchtone Gate 73
- About the CLID Routing Table 74
- Configuring line answering 78
- Chapter 7 79
- Planning a CCR Tree 81
- About CCR Tree structure 82
- Mailbox node 83
- Transfer node 83
- Destination 83
- Park and Page node 83
- An example of a CCR Tree 84
- Chapter 8 85
- To create a Home menu node 86
- To create a Home Mailbox node 87
- Adding nodes to the Home node 88
- Adding a Menu node 89
- Adding an Information node 89
- Adding a Mailbox node 90
- Adding a Transfer node 91
- Adding a Park and Page node 92
- To add a Park and Page node 93
- Testing a CCR Tree 96
- Disabling a CCR Tree 98
- Changing a node 99
- Deleting a node 99
- Deleting a CCR Tree 99
- NN40090-300NN40090-300 100
- Chapter 9 101
- Mailbox Information Report 102
- Table 4 103
- All Mailbox Activity Report 104
- Event Log Report 104
- CCR Tree Usage Report 105
- Table 5 106
- Fax Usage Report 107
- System Configuration Report 108
- Table 7 109
- Resetting Mailbox statistics 110
- Chapter 10 111
- Chapter 11 115
- Name Dialing 116
- Auto Attendant 116
- Greeting Table 116
- Chapter 12 121
- numbers 122
- Network Access 123
- Translation properties 124
- Translation Table 124
- Translation Table entries 124
- Table entry 125
- Chapter 13 127
- Chapter 14 129
- and presents each caller 132
- Setting the Operator status 134
- To set the Operator status 134
- Setting the Business Status 137
- To set the Business Status 137
- Norstar Voice mail Interface: 138
- Setting up line answering 139
- To assign Answer Lines 139
- Chapter 15 141
- Forwarding e-mail address 146
- Chapter 16 151
- Information mailbox messages 153
- Chapter 17 157
- Chapter 18 163
- To Call Forward All Calls 164
- On Your Toes Dance Studio 165
- The central receptionist 165
- The Costume Room 166
- Bridge Stone Engineering 167
- Feature compatibility 169
- Transfer Callback 173
- Appendix A 175
- Glossary 179
- 180 Glossary 180
- Glossary 181 181
- 182 Glossary 182
- Glossary 183 183
- 184 Glossary 184
- Glossary 185 185
- 186 Glossary 186
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