Avaya CallPilot Manager Bedienungsanleitung PDF herunterladen (Seite 130)

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Chapter 15 Troubleshooting CallPilot

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External callers hear the wrong greeting

If external callers hear the wrong greeting, (for example, callers who dial the sales number hear the

service greeting), you must reassign lines to the Greeting Table. Refer to “Setting the Auto

Attendant properties” on page 61.

A telephone cannot be forwarded to the system

If you try to forward your incoming calls to the system and the display shows

Forward denied

, it is

possible that you are forwarding to the wrong extension number. Use Feature 985 to display the

correct extension number for the system, and compare this number to the extension that your

telephone is forwarded to.

Feature 981 produces a Log prompt on the telephone display

Whenever the Log prompt appears on the display, it can be caused by the telephone not having an

assigned mailbox. If the extension does not have an assigned mailbox, CallPilot 150 or Business

Communications Manager requests both a mailbox number and a password.

A subscriber cannot reply to an external caller or use Off-premise Message Notification or

Outbound Transfer

An Outdial type must be assigned before a subscriber can reply to an external caller using the

Reply feature or use Off-premise Message Notification or Outbound Transfer.

The default for Outdial type is None. Until you assign a line, route or line pool as the Outdial type

for a mailbox, the mailbox owner can use the Reply feature to return calls from internal extensions

only, Off-premise Message Notification for internal extensions only and Outbound Transfer for

internal extensions only.

For subscribers to reply to external callers you must enable Reply Translation in the Dialing

Translation Properties and subscribers must be replying to numbers that are translated in the

Dialing Translation Table.

Telephone extension and mailbox numbers are different lengths

For CallPilot Manager to work properly, the mailbox number length must match the extension

number length assigned to the system. If the extension number length is changed on the system,

you must re-initialize and reprogram CallPilot.

You cannot access a line or a line pool

Check that your system supports the feature you are trying to use. If calls are not completed when

you try to reply to a CLID message or reach an Off-premise Message Notification number, ensure

Outdialing is assigned, is available and is correctly configured. For more information refer to your

system documentation.

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Avaya CallPilot Manager Bedienungsanleitung Seite 130