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CallPilot Manager Set Up and Operation Guide
Chapter 8
Working with CCR Trees
Building a CCR Tree
You can record your CCR Tree programming in the CCR Tree section of the CallPilot
Programming Record.
To build a CCR Tree:
1 Create the Home node. The Home node can be a Menu node, an Information node, a Transfer
node or a Mailbox node:
• if you want to give callers a list of options, create a Home menu node
• if you want callers hear an announcement and then be disconnected, create an Information
node
• if you want callers to transfer to an extension or external telephone number, create a
Transfer node
• if you want callers to be sent to a mailbox to leave a message, create a Mailbox node that
is assigned to a Subscriber mailbox
You can also save programming time by basing a new CCR Tree on another Tree and
changing the nodes. For more information refer to “Copying a CCR Tree” on page 78.
2 Assign the CCR Tree to a Greeting Table.
You can assign a CCR Tree for each time of day.
3 Test the CCR Tree.
Creating a Home node
Begin to build a new CCR Tree by creating a Home node.
Creating a Home Menu node
Create a Home menu node if you want to give callers a list of options. You must create a Home
Menu node if you want the CCR Tree to have more than one node.
To create a Home menu node
1 Click the Custom Call Routing heading.
The CCR Tree Administration page appears.
2 Click the Create link for the CCR Tree you want to create.
The New CCR Tree page appears.
3 From the Create Options option, select Home Menu Node.
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